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About Kinaxis: Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, six global offices, and a bestinclass HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful, AIinfused platform provides full transparency and visibility across endtoend supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands for the agility and predictability needed to navigate todays volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location Hybrid Our office in Ottawa or Toronto About the team Customers rely on Kinaxis to support complex supply chain operations in highly demanding environments. Escalations Developers contribute directly to this trust by resolving critical issues and enhancing our worldclass supply chain optimization software. As a member of the Escalations Team within the Product Group, you will join a highly motivated, technically skilled team focused on solving complex customer problems. This role requires the ability to read, write, and debug code, with a passion for improving and fixing existing software. You will work closely with core development teams and the customer support organization in a fastpaced, collaborative environment. Using cuttingedge troubleshooting and diagnostic techniques, you will ensure customer installations are stable, performant, and running smoothly. This role is ideal for someone who brings a positive attitude, enjoys working across disciplines, and thrives on variety and technical challenge. If youre passionate about problemsolving and making a direct impact on customer success, this is the place for you. Salary Range Annual cash compensation ranges from $120,000 to $165,000 plus a discretionary 12% company bonus. The final offer within this range will reflect the successful candidates skills and experience. What you will do Coordinate crossfunctional teams to triage and resolve complex customer escalations, ensuring timely resolution and clear communication across stakeholders. Own highlevel defect remediation endtoend by partnering with engineering and support to drive effective fixes. Collaborate across teams to troubleshoot diverse customer configurations delivering highquality, scalable solutions. Operate effectively in a fastpaced environment, consistently meeting demanding customer and business expectations. Partner with global support and development teams to improve product quality and reliability. Shape and strengthen the reliability and agility of the Escalations organization. Serve as a technical mentor, offering guidance and coaching to lesssenior developers while promoting engineering best practices. Technologies we use C++, C#, JavaScript, Java, and .NET technologies Visual Studio, VS Code, JIRA, Confluence, Git Maestro's marketleading inmemory data server technology Sophisticated internal testing tools to validate correctness and performance Virtual and cloud infrastructure for development, support, and testing What we are looking for 7+ years of relevant experience A love of problemsolving in realworld situations Working knowledge of C++, C# or other programming languages Familiarity with software at the system level including multithreading and concurrency Ability to work effectively in a fastpaced, interruptdriven environment Excellent communication and teamwork skills, both written and verbal Level3 customer support experience Background in, or understanding of, supplychain management A.I. tools such as prompts (ChatGPT, Gemini, Grok, etc.) and GitHub CoPilot Benefits Flexible vacation and Kinaxis Days (companywide days off) Flexible work options Physical and mental wellbeing programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons Work With Impact Our platform directly helps companies power the worlds supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include LockheedMartin, Unilever, P&G, ExxonMobil, Cisco. Social Responsibility at Kinaxis Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and were committed to a longterm netzero operations strategy. We are involved in our communities and support causes where we can make the most impact. People matter Flexible vacation and Kinaxis Days (companywide days off) Flexible work options Physical and mental wellbeing programs Regularly scheduled virtual fitness classes Mentorship programs, training, and career development Recognition programs and referral rewards Hackathons Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions. #J-18808-Ljbffr