Job Title

26-08 Registration Services & Program Administrator Edmonton, AB, Canada Job Description Posted Friday, May 1, 2026 at 8:00 AM Job Title: Registration Services & Program Administrator Job Family: Administrator Department: Registration Services Reports To: Supervisor, Registration & Mobility Services Division: Regulatory Location: Edmonton Competition: 26-08 Temporary: Temporary Position Summary Reporting to the Supervisor, Registration & Mobility Services, the Registration Services & Program Administrator is responsible for the daytoday administration of Registration Services related program delivery, documents, and functions. This includes, but is not limited to, providing highquality service and support to applicants through processing requests for application updates, answering emails and phone calls, member applicant followup and documentation, firsttier technical support and assistance with the myAPEGA portal. This position prioritizes Inter Provincial Mobility Applications (IPMAs) in alignment with Bill49: Labour Mobility Act, and works on indepth servicerelated tasks affecting potential and current applicants. Responsibilities Providing guidance on the best course of action for each potential applicant to take based on their individual circumstances and in accordance with the EGP Act, Regulation and related policies and procedures. Processing InterProvincial Mobility Applications (IPMA) in accordance with the EGP ACT and Bill49 (Labour Mobility Act) including the collection, assessment and eligibility determination for Professional Member, Member in Training and Professional Licensee IPMA applications. Being a liaison with the other jurisdiction contacts to ensure mobility runs smoothly. Processing MemberinTraining applications. Prescreening submitted applications for quality assurance and communicating with applicants if information requirements are not fully complete. Providing assistance in the initial processing of new member applications for registration when required, including updates on applicant statuses. Providing knowledge and support to the Registration Department through managing inquiries regarding the application process at APEGA. Inquiries come in the form of telephone calls, walkins, emails. Connecting scanned documents to applicant files. Ensuring all answers to application and membership inquiries are consistent with APEGAs policies and the EGP Act and Regulation. Maintaining open communication with the Registration, Admissions, and Exams staff to ensure they are up to date with the workload and outstanding issues. Fulfilling requests, completing transactions (financial and other) and forwarding requests as required, within the mandated timeframe. Processing the Ethics Workshop M.I.T. applications twice yearly. Resolving problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Knowledge, Skills & Abilities Core Exemplifying Integrity Fostering Communication Results Orientation Teamwork Functional Analytical Thinking Attention to Detail Initiative Problem Solving Awareness of the Engineering and Geoscience Professions Act and Regulation and how it is applied in a regulatory and registration setting, as well as confidentiality protocols and privacy requirements. Proficient understanding of APEGA registration policies and procedures. Proficient knowledge of computer applications, databases and software, including Microsoft Office applications and ADOBE programs. Proficient knowledge of APTIFY, myAPEGA and related programs. Proficient knowledge of payment processing. Knowledge of privacy requirements and policies. Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances. Professional and exceptional professional service. Willingness to learn and troubleshoot. High attention to detail and accuracy. Organizational and time management skills. Excellent communication skills; written and verbal. Practical, analytical and innovative problemsolving skills. Set priorities and multitask (answering phone calls while performing tasks) and meet timesensitive deadlines. Retain large amounts of information. Communicate ideas, project and process concepts with ease and clarity, asking questions if unsure. Work with confidential information. Proven ability to work independently with minimal supervision and in a team setting. Ability to adapt to changes in policy, processes and procedures. Ability to selfmotivate. Ability to learn and adapt to new databases and programs. Ability to interact in a calm and serviceoriented manner during stressful situations. Ability to work and collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism. Qualifications Postsecondary diploma in a related field. 23 years of administrative experience in a customer contact setting providing firsttier inquiry support combined with experience providing rationale on processes or services in a customeroriented/professional environment. Some exposure to environments that have legislative or regulatory authorities will be considered an asset. Experience working with Microsoft Office and/or various databases or systems is required. Strong communication and language skills are required. Able to remain calm and professional during challenging interactions, respond with empathy and patience, build positive rapport with a wide range of individuals (includes internal/external stakeholders). Closing Date: Until successful candidate is found Thank you for your interest in APEGA. Only those candidates selected for interviews will be contacted. #J-18808-Ljbffr