Job Title

Job Summary Information Technology Support Coop will support daytoday IT operations across warehouse, production, and office environments. They will provide frontline technical support, IT solutions, maintain hardware and software systems, and contribute to continuous improvement of IT services to achieve department and company objectives. Compensation $20.00 per hour. Essential Duties And Responsibilities Provide basic Level1 support and troubleshooting for desktops, laptops, mobile devices, printers, warehouse scanning equipment, and standard business applications Perform PC imaging, configuration, deployment, and ongoing maintenance Conduct PC cleanups (software optimization, updates, security checks, and performance improvements) Complete Active Directory cleanup, including user account maintenance and access updates Set up new hire desks, including hardware installation, system configuration, and access provisioning Assign IT assets to users and maintain accurate asset tracking records Perform regular IT inventory audits and maintain inventory documentation Troubleshoot network connectivity issues (LAN/WiFi/VPN) and elevate as required Support Microsoft365 services, including email and collaboration tools Coordinate hardware repairs and service requests with external vendors when necessary Document procedures, technical solutions, and system configurations Support global IT projects and local system upgrades Perform other IT duties as assigned Metrics Consistently meet deadlines and objectives as determined by manager Handle ongoing projects and daytoday demands and prioritize effectively with the assistance of the manager Qualifications Intermediate Knowledge of: Windows Operating Systems, Microsoft365, Active Directories, WiFi, VPNs, and standard computer hardware Must have a valid G license and reliable vehicle to travel between sites in Stoney Creek and St. Catharines, Ontario Knowledge & Skills Required Work independently with little or no supervision Ask for assistance for difficult or unfamiliar projects Multitask Work at fast pace Attention to detail Problemsolve Strong writing and communication skills Good interpersonal skills Education & Experience Enrolled in a coop program in a postsecondary institution Enrolled in a Computer Engineering or Electrical Technologist Program highly preferred Technical experience and/or training considered an asset Intermediate technical IT knowledge Physical Demands Work environment includes typical computer related noise levels and paper and equipment generated dust Exposure to video display terminals occurs on a regular basis Incumbent is on call to travel between sites for service calls and projects Occasional sitting, frequent walking, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling, continuous standing and repetitive hand motion Lifting requirements include occasional lifting of 50 pounds with more frequent lifting of 20 pounds Work Schedule This is a nonexempt position which requires a work schedule that will achieve the results and objectives identified by the company and the Cloud & System Administrator. This is a fourmonth contract or the equivalent of one coop term. Generally, the company operates at normal business hours, which are 8:00am to 5:00pm Monday through Friday. There is a possibility of overtime at the manager''s discretion. All overtime must be preapproved before it can be worked. Work Environment The environment is a plant and inventory setting. Dress attire is casual but professional in a plant and inventory setting. All employees are required to wear ''Radwear'' (apparel with company logo) at all times once the initial supply (at company expense) has been received. Closedtoe shoes must be worn. #J-18808-Ljbffr