Job Title

Embrace a leadership role as Front Office Manager at Fairmont Royal York. Shape exceptional guest experiences and guide the front desk and guest services departments. Fairmont Royal York is searching for an inspiring Front Office Manager, who thrives in a bustling hotel environment. You will provide essential support and direction to the Front Desk and Royal Service teams, ensuring operational excellence and a superior guest experience. Your role will also involve promoting health and safety initiatives. Key Responsibilities: Participate in scheduling and supervising front office staff Ensure high service standards are consistently delivered Take charge of guest complaints ensuring timely resolutions Coordinate effectively with housekeeping and reservations Oversee special guest visits and VIP accommodations Requirements: 2+ years of supervisory experience at a larger hotel Proficient with Micros Fidelio Opera and Office Applications Career-oriented and results-driven Diploma in Hotel Management is an asset Flexibility to work nights, weekends, and holidays Bring your expertise in guest services and team leadership to thrive at Fairmont Royal York. #J-18808-Ljbffr