Job Title

Title: Business Relationship Manager Location: 5651 70 St NW, Edmonton Job Overview The Business Relationship Manager is responsible for building and maintaining strong client relationships to drive growth and ensure satisfaction across insulation, drywall, paint, spray foam, siding, and roofing services. The role identifies new business opportunities, collaborates with internal teams, and represents the company to expand its market presence while supporting longterm partnerships and enhancing the companys reputation. Your DaytoDay Responsibilities Build and maintain strong relationships with new and existing clients to ensure satisfaction and repeat business. Identify and pursue opportunities to expand the companys client base in insulation, drywall, paint, spray foam, siding, and roofing services. Serve as the primary point of contact, addressing inquiries, concerns, and requests promptly. Conduct regular followups with clients to understand their evolving needs. Network with industry professionals and attend events to generate leads. Represent the company professionally during client meetings, industry events, and networking opportunities. Monitor industry trends, competitor activities, and market demands to identify growth opportunities. Collaborate with leadership to develop strategies for business expansion. Negotiate contracts, pricing, and service agreements to ensure mutual benefit. Follow safety protocols and wear appropriate personal protective equipment (PPE). Work with all team members and divisions as needed. Uphold and protect highquality standards of Empire Envelope and ensure all work meets or exceeds those standards. Represent Empire Envelope when dealing with builders, homeowners, and trades. Ideal Candidate Strong communicator clear in conversation, writing, and persuasive presentation. Creative thinker identifies new ideas, techniques, and opportunities to improve performance. Leader develops and improves the skills of others through effective coaching and guidance. Creative problem solver thinks outside the box for solutions without fear of failure. Essential Requirements Diploma or Certificate in a related field. Knowledge and technical understanding of the residential housing industry. Minimum five years of experience in business development, sales, or client relationship role, preferably in construction or insulation. Valid drivers licence and access to a reliable vehicle. Satisfactory verification of a criminal record check. Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, SharePoint, PowerPoint) and CRM software. Key Values Creating trusting and successful working relationships. Cooperating with team members in an open, positive, and respectful manner. Setting clear, measurable, and achievable goals. Taking responsibility for the outcomes of decisions and actions. Consistently meeting customer expectations. Continuously pursuing learning and growth. Staying current with technical job skills. Working Conditions You work both inside and outside the office during regular business hours with infrequent travel to sites. Overtime may occasionally be required. Benefits Competitive compensation and benefits package, including RRSP matching. About Us Empire Envelope, an established business unit of Qualico, has been serving Alberta for over 50 years. With operations in Edmonton and Calgary, we handle all residential and commercial needs and are committed to delivering exceptional service, on time and of the highest quality. Equal Opportunity Employer Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process. #J-18808-Ljbffr