Job Title

Job Details Department: Operations Alberta Employment Type: Casual Requisition ID: 1529 Date Posted: April 24, 2026 Closing Date: May 8, 2026 or until filled Job Summary Reporting to the Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The representative provides service in accordance with UFAs Customer Service Policy and initiates and/or implements corrective action as required to ensure an excellent standard of service and a high level of customer satisfaction. This position will crosstrain in multiple functions of the store or site. Responsibilities Maximize sales and customer support through bestinclass customer service. Provide prompt service and assistance to UFAs customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM with regular UFA customers. Ensure that sales leads are executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments. Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required. Assist with the accurate and timely shipping and receiving of products (as assigned). Perform maintenance on inventory or cycle counts including troubleshooting/problem solving, as directed. Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFAs safety and operational standards. Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFAs safety and operational standards. Perform daily balancing of eCommerce orders including paper flow. Own the aisle area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions. Assist junior Customer Sales and Service Representatives with minor customer service issues. Assist with special projects, such as support for other agency sites, farm stores, farm shows, trade fairs, etc. Qualifications Grade 12 diploma with 35 years of related experience. Cash handling, computer proficiency, previous customer service experience required. Agriculture/AgriBusiness or petroleum background, interest, and aptitude. Intermediate level of product knowledge. Selfmotivated with a continuous learning approach about the business of UFA. Strong interpersonal and relationship building skills. Capable of physical labour; capable of lifting up to 25 kg. Warehouse or yard and forklift experience an asset. Must remain current with any and all required certifications, including WHMIS and TDG. Diversity Equity, and Belonging At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact . #J-18808-Ljbffr