Job Title

Jonas Software Construction Division Customer Support Analyst The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career. Overview As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. The successful candidate requires excellent interpersonal and problemsolving skills with the ability to learn quickly in a fastpaced team environment. Previous accounting and customer service experience is required. Job Responsibilities Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases Analyze data and user process to find deficiencies in process, reports or software functionality Have the ability to keep composure under stressful situations Harness time management skills to effectively and efficiently resolve multiple client issues Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused Serve as primary support liaison between clients and Jonas Keep clients informed of progression with issues and provide follow up as necessary Collaborate with other departments or offices as necessary to expedite resolutions Promote and maintain a high quality, professional, serviceoriented company image among clients Job Qualifications Application/customer support experience in the software industry preferred Experience in accounting based applications preferably in Construction/Service and/or related industries a definite asset Must be able to troubleshoot, multitask in a fastpaced environment and set priorities within time constraints Excellent organizational, time management, punctuality and customer service skills Courteous and professional phone manner, demeanor and attitude are essential Good team player, yet willing to take personal responsibility for resolution of issues Proven ability to meet deadlines Proven ability to problem solve and teach others Excellent command of the English language (spoken and written) Accounting degree and/or experience an asset What makes this a great place to work? Competitive compensation Once established work from home 1-2 times a week Extensive inclass and hands on training Comprehensive benefits package Learning and development opportunities Career development and merit based growth plan Energetic and simulating work environment with annual employee awards and regular department and company events and outings Scheduled Weekly Hours: 37.5 hours Worker Type: Regular #J-18808-Ljbffr