Job Title

Requisition ID: 192239 Career Group: Distribution Centre Management Job Category: RSC Operations Ontario Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Ontario City: Whitby Location: 3016 Whitby RSC Postal Code: L1N 9S1 About the Role The Senior Operations Manager at the RSC is responsible for managing warehouse operations and the transportation department. This role focuses on people management, aligning business processes with customer needs, and fostering a highperformance culture. The Senior Operations Manager actively contributes to creating a positive, productive, and safe working environment. Responsibilities Lead hiring, training, and direction of managers and supervisors. Communicate goals, objectives, strategies, and action plans to the team. Provide clear, visionary leadership and serve as a role model for the team. Manage daytoday operational and capital budgets, providing monthly, quarterly, and yearly financial reports. Monitor and control departmental costs, adjusting labor needs based on business forecasts. Conduct performance reviews, coach and mentor teams to enhance professional management skills. Support succession planning by developing highpotential employees. Address and resolve escalated customer service issues related to deliveries, product quality, and safety. Monitor and report KPIs, driving innovation and process improvement. Lead and participate in special projects, including business case development and RFP creation. Promote a safety culture and ensure compliance with ESA, OHSA, CFIA, and other regulatory standards. Oversee food safety compliance and manage thirdparty vendors. Ensure the safe operation of transport vehicles and manage equipment maintenance. Collaborate with the National Supply Chain team to optimize haulback opportunities and transport scheduling. Investigate transportation incidents and implement preventative measures. Maintain statistical information on drivers, equipment, and service levels to improve efficiency. Qualifications Degree, diploma, or certificate in Business Management or Operations. Minimum of 7 years of experience in senior warehousing, transportation, or logistics management roles. Proven experience in leading largescale supply chain operations. Technical Skills Strong communication skills (oral and written). Resultsoriented leader with sound judgment and decisionmaking skills. Experience working with crossfunctional teams. Ability to thrive in a fastpaced environment. Experience in project planning, change management, and people development. Strong leadership, teamwork, and interpersonal skills. Benefits Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short and longterm disability insurance. Access to Virtual Health Care Platform and Employee and Family Assistance Program. A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings. A 10% instore discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable. Learning and Development Resources to fuel your professional growth. Parental leave topup. Paid Vacation and Daysoff. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. #J-18808-Ljbffr