Job Title

At TELUS Health, we are looking for a driven Business Consultant who is deeply passionate about operational and execution excellence, and delivering virtual healthcare to millions of Canadians. Youll play a critical role in scaling how our operations work not just the what, but the how. As part of the TELUS Health Virtual Care (THVC) organization, youll lead enablement efforts, build capability, and ensure that the operational foundation is solid, scalable, and wellequipped to meet tomorrows challenges. Responsibilities Enablement: Plan, resource, and execute enablement programs, projects, and training initiatives Projects & Programs: Oversee project & program launches from conception to rollout develop project plans, align crossfunctional stakeholders, manage risks and dependencies, track milestones, and ensure scope, quality, and timeline objectives are met Operational Excellence: Map and improve workflows, standardize standard operating procedures (SOPs), clarify escalation paths and handoffs, and introduce efficient processes, tools and quality/compliance guardrails Business Performance & Monitoring: Define, monitor, and report enablement metrics (e.g., service levels, wait times, project delivery performance, readiness indicators), using data to identify gaps and inform improvements Collaboration: Partner with leadership and crossfunctional stakeholders (Clinical, Product, Sales, Technology, etc.) to ensure enablement is responsive to operational needs, strategic priorities, and regulatory requirements Driving Improvement: Identify gaps in resources, capabilities, and/or processes; design and lead interventions to close them, progressively increasing the maturity and impact of the enablement function Qualifications 7-10 years of progressive experience in operations, enablement, project management or similar roles; experience in virtual care, healthcare services, or regulated, highcustomerimpact environments strongly preferred Demonstrated track record of building or scaling enablement or support functions onboarding, training, tool development, service level improvement, continuous learning, feedback systems Solid program and project management expertise with the ability to manage crossfunctional, highcomplexity projects from idea through execution; adept at risk management, resource allocation, CommitmentBased Management (CBM), and stakeholder alignment Deep commitment to operational excellence with solid experience in process optimization, workflow design, standardization, and implementation of best practices Datadriven mindset with strong ability to define, monitor, and interpret KPIs; use insights to make decisions and drive improvements Strong communication and influence, highly skilled at engaging stakeholders at all levels; able to clearly present plans, status, risks, mitigations, cost impacts and tradeoffs, scope management, and outcomes for complex initiatives Adaptability, comfortable operating in evolving, fastpaced environments; able to prioritize effectively, and deliver results under changing conditions Strong communication, stakeholder influence, and ability to translate enablement/operational goals into clear plans, status updates, and outcomes Embody a growth mindset, resilient to change, comfortable with ambiguity; able to prioritize across competing demands, deliver under shifting conditions, and adapt rapidly Greattohaves Prior experience specifically in virtual care / telehealth operations, remote patient services, or healthcare enablement University degree in business, project management, communications, or a related field Certifications in process improvement (Lean, Six Sigma, or equivalent) and/or project management concepts and methodologies such as Agile Prior experience being part of a Project Management Office or programmanagement discipline Solid knowledge of healthcare privacy, compliance, and regulatory frameworks (e.g., PHIPA, PIPEDA, provincial privacy acts) Bilingual (English / French) Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.), internal parties (colleagues, internal partners, stakeholders, etc.), and work with IT tools whose interface is only accessible in English as part of this position''s main responsibilities given its national scope. #J-18808-Ljbffr