Job Title

Join our GB-Claims Engineering team! The Director of Engineering leads endtoend engineering delivery for Group Benefits Claims Technology; with accountability for Software Engineering, Performance Engineering and Quality Engineering across multiple teams. This role bridges technology and business outcomes, aligning engineering delivery to advisor and customer experience, sales enablement, digital roadmaps, and operational efficiency. It is a strategic and changeenable leadership role that sets standards, removes constraints, and ensures the Claims ecosystem has high availability, performance, and integritygrounded in our scale of 85M+ annual claims transactions. Also, champions engineering powered by advanced technology to accelerate timetoproductivity, scale excellence, and automate compliance with information systems policies and standards. Position Responsibilities Delivery Health leadership: Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes. (25%) Performance Engineering: Mature and sustain performance practices; define nonfunctional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design. (20%) Quality Engineering: Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests. (20%) Stakeholder Management & alignment: Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards. (15%) People/Team Development: Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards. (10%) AI in the SDLC: Establish AI guardrails and usage patterns (requirements parsing, test generation, code review, compliance checks, observability insights); measure productivity and quality gains. (5%) Shared Accountabilities: Crossportfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream. (3%) Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes. (2%) Required Qualifications Bachelors degree in Computer Science/Engineering or equivalent experience. 1015+ years of progressive engineering leadership with direct accountability for Performance and Quality practices. Proven success leading SAFe Agile Release Trains; mastery of CI/CD, automated testing, secure coding, and observability. Handson familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer (performance) and Selenium, Playwright, Robot Framework, JIRA Xray (quality). Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security. Track record of AIenabled engineering (NLPbased test generation, synthetic data creation, anomaly detection, policy/compliance automation). Technical Competencies Business Acuity Deep domain understanding; translates business needs into actionable roadmaps across PI planning and yearly bookofwork. Technical Domain Expertise AKS, microservices, APIs, data models; communicates architecture standards and futureready options. Standards & Frameworks Ensures automated pipelines, frequent checkins, and alignment to delivery standards. Quality Attributes Addresses system quality attributes proactively; limits defect propagation; embeds quality into design and delivery. Leadership & Action Orientation Clear vision/roadmap; moves decisively on complex problems; owns outcomes; leads incident resolution/handling oncall critical issues. Delegation; Coaching & Developing Others Prioritizes outcomes; builds trust; assigns stretch work; conducts regular development discussions. Negotiation & People Skills Aligns tech initiatives to business goals; resolves conflict; uses datainformed decisions; builds strong networks. Critical thinking & Managing Complexity Connects vision to action; manages problems with outstanding characteristics; balances longterm planning and daytoday work. Process Engineering/Capability Modeling Designs processes/capabilities; drives continuous improvement across squads. Dealing with Ambiguity Acts constructively amid uncertainty; manages risk while moving forward; adapts quickly to change. Managing Diversity Upholds visible/thinking diversity; leverages panels, feedback loops, and psychologically safe culture. When you join our team Well empower you to learn and grow the career you want. Well recognize and support you in a flexible environment where wellbeing and inclusion are more than just words. As part of our global team, well support you in shaping the future you want to see. Acerca de Manulife y John Hancock Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera ms fcil y a vivir mejor. Para obtener ms informacin acerca de nosotros, visite es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retencin de talento, el ascenso y la remuneracin, y administramos todas nuestras prcticas y programas sin discriminacin por motivos de raza, ascendencia, lugar de origen, color, origen tnico, ciudadana, religin o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientacin sexual, caractersticas genticas, condicin de veterano, identidad de gnero, expresin de gnero, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajar con los solicitantes que requieran una adaptacin razonable durante el proceso de solicitud. Toda la informacin que se haya compartido durante el proceso de solicitud de adaptacin se almacenar y utilizar de manera congruente con las leyes y las polticas de Manulife/John Hancock correspondientes. Para solicitar una adaptacin razonable en el proceso de solicitud, envenos un mensaje a . Referenced Salary Location Waterloo, Ontario Modalidades de Trabajo Hbrido Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Los empleados tambin tienen la oportunidad de participar en programas de incentivos y recibir una compensacin vinculada al rendimiento empresarial e individual. El salario real variar segn las condiciones del mercado local, la geografa y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educacin/formacin. Si solicitas este puesto fuera de tu ubicacin principal, por favor escrbenos a para conocer el rango salarial correspondiente a tu ubicacin. Benefits Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontolgicos, de salud mental, oftalmolgicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopcin/subrogacin y bienestar, y planes de asistencia al empleado/familiar. Tambin ofrecemos a los empleados admisibles varios planes de ahorro para la jubilacin (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educacin financiera. Nuestro generoso programa de tiempo libre remunerado en Canad incluye feriados, vacaciones, das personales y das por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se est postulando para este puesto en los EE. UU., pngase en contacto con para obtener ms informacin sobre las disposiciones relativas al tiempo libre remunerado especficas de EE. UU. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (The role being advertised is an existing vacancy. #J-18808-Ljbffr