Job Title

Are you passionate about innovative technologies such as artificial intelligence, generative AI, and ambient computing? The Amazon Alexa International in Toronto team is looking for a Senior Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making history! Key Responsibilities Define user needs and identify gaps, feature enhancements and opportunities to grow the business Define creative, high-quality, simple product roadmaps based on team strategy and vision Develop and maintain a deep understanding of the market landscape, customer needs, and competitive dynamics in Canada across English and French locales Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application Translate strategic vision into actionable plans and lead crossfunctional teams to execute on priority initiatives Own the endtoend customer experience for Alexa Canada across Echo, Fire TV, and additional endpoints Track launches through every stepfrom experience review and packaging approval, to beta testing, leadership presentations, and customer launch Manage prioritization and tradeoffs among customer experience, performance and operational support load Continuously monitor customer experience performance, identify gaps and improvement areas and build improvement plan Work closely with engineering teams and program management to deliver products to the market Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic, financial, and technical goals A Day in the Life As a Senior Product Manager, you will have a wide set of responsibilities to ensure our customers are delighted, including launching new Alexapowered devices and experiences and making Alexa continuously smarter. This role is equal parts business strategy, product definition, and program delivery. You will need to thrive and deliver results in a highly ambiguous, fastpaced, and dynamic business environment operating at all levels of the organization. The ideal candidate will use a combination of analytical skills, crossfunctional understanding, business judgment, technical expertise, and strategic thinking to define the programs that improve Alexa CA Customer Experience. You will work closely with many partners such as solution architects, engineering, marketing, content, business development, and legal to ensure customers have access to a world class Alexa experience in Canada. About the Team The Alexa Canada teams mission is to deliver products and services that are delightful and locally relevant for Canadian customers. We operate within the broader Alexa International organization, scaling Alexa globally while advocating for the unique needs of customers in Canada. Our work spans product launches and feature expansion across both English and French, ensuring that every Canadian customer experiences Alexa as a trusted companion in their daily life. Job Overview You are responsible for customer experience with considerable complexity where problems, opportunity, and strategy may not be defined. You take the lead on initiatives and deliver independently. You influence strategic direction, customer adoption decisions, and organization priorities. You champion exceptional customer experiences by partnering with designers and developers while aligning choices with strategic goals and business outcomes. You balance constraints compliance, localization, and accessibility with customer experience considerations. You monitor operational health after launch and work with teams to address issues with appropriate urgency. You demonstrate curiosity and a desire to dive deep into the technical aspects of your product. You evaluate technical proposals for strengths and weaknesses, asking the right questions to identify risks and ensure appropriate tradeoffs are surfaced before commitments are made. You understand how AI, including agentic systems, is reshaping product development and applying this understanding to make better product decisions. You use all means possible, including AI, to accelerate development cycles, make better decisions, and unlock new forms of innovation. You demonstrate high skill at using data to drive decisions. You define success criteria, KPIs, and metrics distinguishing between output metrics such as adoption and outcome metrics such as customer satisfaction and business impact. You analyze usage data, performance metrics, customer behavior, and market trends to inform decisions and prioritize roadmap investments. You use AI capabilities to accelerate insight generation while applying critical judgment. Basic Qualifications 5+ years of product or program management, product marketing, business development, or technology experience Bachelors degree or equivalent Experience with endtoend product delivery Experience owning technology products Experience owning feature delivery and tradeoffs of a product Experience owning or driving roadmap strategy and definition Speak, write, and read fluently in French Preferred Qualifications Experience in influencing senior leadership through datadriven insights Experience working across functional teams and senior stakeholders Compensation & Benefits Base salary range: CAD 115,800.00193,400.00 annually (CAN, ON, Toronto). The total compensation package may include signon payments, restricted stock units, and other elements. Benefits include health insurance (medical, dental, vision, prescription, basic life & AD&D), Registered Retirement Savings Plan, Deferred Profit Sharing Plan, paid time off, and other resources to improve health and wellbeing. Equal Opportunity Employment Amazon is an equalopportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. #J-18808-Ljbffr