Job Title

What is the opportunity? As a member of the SRE Network Operations team, the Analyst will be accountable for providing technical support in event/incident/problem management, escalation, restoration of service, triage and maintain all services pertaining to RBC's operations environment. Also working on leading edge technologies on wired and wireless network to help position the organization to the future. What will you do? Respond to incidents and problems and work with appropriate support personnel (Technology Infrastructure, NOC / Business Partners: Bell, Hydro, Rogers, IBM, Cisco, Silver peak, Aruba) on a technical level to resolve in a timely manner and/or escape as required. Attend implementation planning meetings to ensure the smooth transition of new network infrastructure to be supported by TNS Operations Ensure that all Networking related activities are reviewed, updated and assigned accordingly on a daily basis and that all activities past their implementation dates are followed up on and addressed. Event, Incident, Problem and Change management tasks in 24/7 rotation shift. Provision Bulk Mac / AMAC Change Requests and ACS administration for RBC networks Preparation for Planned activities; on demand /real time problem troubleshooting using variety of industry leading tool sets including but not limited to Spectrum, nGenius, sniffer, NetMRI, Airwave, Cisco DNAC, Silver peak Orchestrator and NetOps tool suite; participate in team performance objectives. Assume personal initiative in the management of skills and career development. May provide recommendations and contribute to the solutions in an area of expertise including leading work streams that are part of a medium initiative to support BAU/Project initiatives. Must Have Understanding of SDWAN concepts to be able to support multivendor solutions Silver peak Edge connect Technical skills within the Cisco suite of products include routers and switches (Layer2 / Layer3): CCNA/CCNP In-depth knowledge of OSI model; routing concepts relating to OSPF, BGP; VRF, WAN topologies: ATM, TLS, VPLS and MPLS; Spanning Tree; HSRP/VRRP; Private Vlans with respect to L2/L3 switches, working experience with 93K switches. Cisco and Aruba Wireless: AirWave management, ClearPass Policy Manager, Mobility Controllers, Prime Infrastructure and Cisco wireless controllers. 3-5 Years Hands-on experience with network troubleshooting in a production support environment. Experience managing ServiceNow, CA Spectrum, NetMRI, Infoblox, SecureCRT/FX, NetScout nGenius, Wireshark and Sniffer tools. Technical skills within Wireless, IPT/SIP and Software Defined networks Knowledge of Automation/Scripting Nice to Have Current certifications in the following areas: CCIE, Silver Peak certification (SPSP), Wireless certifications (Aruba & Cisco) ITIL v3: Foundations LSS Yellow Belt Experience with Software Defined Network Technologies, Cisco DNAC, Cisco 9800 controllers, Cisco 93K stacks, Cisco Viptela SDWAN, IP Telephony Working experience of Python & Ansible Whats in it for you? A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation. Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Opportunities to take on progressively greater accountabilities Job Skills Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Long Term Planning, Service Request Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-03-30 Application Deadline: 2026-04-30 Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. #J-18808-Ljbffr