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Job Description Job Title : Customer Care Representative Location : Brampton, ON Victaulic, founded in 1919, revolutionized pipe assembly with the invention of the ''Victory Joint.'' Today, it is a global leader in grooved mechanical pipe joining and flow control solutions. With over 4,000 patents and operations in 140+ countries, Victaulic serves a wide range of industries, including commercial construction, fire protection, industrial construction, maritime, mining, oil, gas, chemical, power generation, and water/wastewater. The company offers couplings, valves, fittings, and engineering design support and has contributed to notable projects such as the Hoover Dam, World Trade Center Complex, Eiffel Tower, Shanghai Tower, CN Tower, and Vancouver Convention Centre. With 5,500+ employees and 700+ sales reps, Victaulic continues to innovate and exceeds customer expectations worldwide. Job Summary As a Customer Care Representative, you will communicate with customers via phone and email, enter orders, assist with stock checks, pricing requests, and general inquiries using an AS400-based system and web-based applications. You will also support our outside sales team and collaborate with supply chain and distribution partners, working in a fast-paced environment that demands strong attention to detail and excellent organizational skills. After an initial period, a hybrid work arrangement may be offered. Who You Are Core Responsibilities Process customer orders on web based and BPCS (AS400) system. Respond to internal and external customer inquiries in a timely manner. Expedite and source product to ensure that customer requirements are met. Deliver above and beyond customer service in a fast-paced environment. Collaborate with internal departments to facilitate customer needs. What You Bring - Qualifications 3-5 years experience in customer relations Exceptional verbal and written communication skills Ability to meet deadlines, prioritize and multi-task Demonstrated interpersonal skills Ability to build and maintain strong customer relationships A high degree of emotional intelligence and business integrity Willingness to be a team player while working independently with little direction Decision-making, problem resolution and creative thinking skills Familiarity with MS Office Applications University degree or college diploma preferred Salary $55 65k (based on experience) Victaulic is proud to be an Equal Opportunity Employer, welcoming applicants without discrimination based on age, race, colour, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran status, or any other protected status. Join us in creating an inclusive workplace that values the unique contributions of individuals from all backgrounds. Victaulic is committed to providing equitable opportunities to all applicants and welcomes applications from all qualified persons. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require an accommodation, please notify us at and we will work with you to meet your needs. #J-18808-Ljbffr