Job Title

Westerner Park is seeking a Casual Food & Beverage Floor Supervisor to join our dynamic team. The Floor Supervisor plays a key role in ensuring smooth, efficient, and high-quality food and beverage operations during events across concessions, bars, catering, and suites. This handson leadership role is responsible for coordinating staff, supporting operations, and delivering exceptional guest experiences in a fastpaced, eventdriven environment. Under the direction of the Assistant Manager, Food & Beverage Services, the Floor Supervisor is responsible for the following: Event Operations & Execution - Oversee concessions, bars, catering, and suites to ensure smooth event operations - Support preevent setup and postevent teardown, including stocking and cleaning - Monitor service levels and workflows throughout events, addressing operational issues in real time - Assist with administrative tasks as assigned by the Food & Beverage Management Team Team Leadership & Supervision - Delegate tasks to staff based on business and event needs - Provide guidance, coaching, and support to frontline employees - Train new employees on equipment, POS systems, and standard workflows - Ensure staff maintain proper uniforms, name tags, and professional presentation Customer Experience & Service - Maintain high standards of guest service across all service areas - Address and resolve customer concerns promptly and professionally - Support a positive, teamoriented environment for both guests and staff Systems, Inventory & Controls - Update POS systems as required - Monitor and authorize voids, returns, and discrepancies - Track inventory and communicate stock needs to the warehouse team - Ensure inventory aligns with menu and service requirements Safety & Compliance - Ensure adherence to ProServe, Food Safe, and operational policies - Maintain safe, clean, and organized work areas - Support proper handling and cleaning of equipment Communication & Reporting - Review event memos and communicate operational plans with staff - Respond to radio and phone communications during events - Report operational improvements, shortfalls, or issues to management Explore a career with Westerner Park Joining our team means being part of an energetic, eventdriven environment where every day is different. - Competitive hourly compensation - Opportunities to develop leadership skills in food and beverage operations - Handson experience in concessions, catering, and event services - Vibrant workplace culture with an emphasis on teamwork and guest satisfaction - Flexible, eventbased schedules Here is what you bring Required: - ProServe Certification (must meet legal requirements to serve alcohol) - Ability to work evenings, weekends, and flexible event schedules - Strong communication, customer service, and team leadership skills - Ability to work effectively under pressure in a fastpaced environment Preferred: - Food Safe Certification (or willingness to obtain) - Experience in food & beverage or eventbased operations - Inventory control and POS system experience - First Aid Certification - Valid Class 5 Drivers License Work Environment - Fastpaced, highvolume event settings with exposure to noise, large crowds, and variable conditions - Extended periods of standing and walking; occasional lifting of supplies and equipment - Flexibility and adaptability are essential Affiliation: Member of the Westerner Employees Association Compensation: $17.00 to $19.00 per hour Westerner Park welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodation is available upon request in relation to the materials or processes to be used. #J-18808-Ljbffr