Job Title

The Technical Communicatorwill provide valuable support to our Mining Heavy Equipment Technicians and mining product support staffthrough top technicalexpertise on our Caterpillar Mining Product Line Pay Type Full Time, Permanent Compensation $83,000.00 to $93,000.00 The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. As a Technical Communicator- Mining Technology, YOU will experience: Working within one of the safest organizations in the industry where your safety and well-being are our most important priority Working for the best in class equipment dealer and with the premium Caterpillar brand Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success Competitive total rewards including: wages, benefits, and premiums (as eligible) An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada In a typical day, YOU will: Provide technical support to the Toromont Cat mining service operations, including after sales service, shop, rental, sales, parts, branches & customers Be the prime point of contact between the mining service departments and Caterpillar Review the product problems for the products under their responsibility and propose solutions Perform failure analysis, identify the root cause of failure and produce reports Write site visit reports and technical reports, as needed Provide technical support for the various special projects Help with the application and understanding of the manufacturers warranty policies Develop & maintain a solid technical knowledge of the products sold by Toromont Cat Provide regular technical updates to the technicians that repair and maintain the products under their responsibility Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products Actively participate in PPM (Product Problem Management) initiatives Must-haves for this role: Heavy Equipment License or equivalent experience in the Technical Field/Heavy Equipment Industry Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment Hands-on experience with Caterpillar Mining products with a focus on HMS and ERS product lines is considered an asset Written and spoken communication skills in French and English is considered an asset Knowledge of and ability to conduct failure analysis is an asset Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions Highly computer literate with proficiencies in Microsoft Applications Experience with Cat systems/DBS/SIS would be highly beneficial Willing and able to travel and work outside regular business hours as required Spoken English and French language would be an asset A valid Passport and Drivers License with current clean Driver''s Abstract #J-18808-Ljbffr