Job Title

Nofrills: Customer Experience Specialist Employment Type: Full-time. The Customer Experience Specialist at Nofrills is responsible for delivery & execution of core divisional programs, aligning national business initiatives, and ensuring training infrastructure is present and implemented across all departments. The specialist supports stores on process and program implementation and works closely with the District Manager to help deliver results influenced by process or program. Accountabilities Subject Matter Expert for stores related to SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart. Support stores with product flow from receiving to point-of-sale. Ensure receiving best practices and procedures are being followed; liaise regularly with receiving personnel, vendor resolution, DSD schedule uploads, ASN vendor review. Identify opportunities to further develop and implement improved retail ordering and inventory management methods. Provide stores with operational direction in support of ordering and replenishment systems knowledge. Provide input into the development, testing, revision and implementation of improved processes or standards through innovation in SAP upgrades and recommendations at reducing operating costs and improving accuracy in inventory management. Planogram Process review up-to-date and accurate, execution, compliance, LMV assortment support, assistance with assortment/NOF issues and resolution across the total store. Reinforce the PACE disciplines for all store departments. Reinforce operating procedures and prepare and deliver additional instruction as required to build technical and operational knowledge. Remain current on business systems technologies; their applications and risk observed in retail operations to General Managers. Assist owners with understanding SAP Security Protocol by ensuring their employees are appropriately loaded into the Employee Lifecycle Manager (ELM) IT system. Provide STAS training and Demand curve subject matter experts. Provide Pay-Roll liaison and trainers for store input. Provide Bookkeeper training and BDR process to customer statement input and reconciliation. Franchisee liaison to daily operational SAP questions and troubleshooting to emailed/phone concerns. Detailed communication trail for stakeholders to rectify any items that require additional support. Role Requirements Demonstrated excellence in serving customers. Perpetual Inventory Management experience (system knowledge of SAP, IPFR, PI Practices, Planograms, Replenishment and Sweda Mart). Retail leadership & management experience. Experience in coaching, leading and motivating others. Excellent problem solving, communication, organizational, facilitation, presentation, project management and interpersonal skills. Must be able to manage multiple concurrent projects. Demonstrated ability to make sound judgments and decisions. Strong team player with self-discipline and motivation to work independently. Strong diagnostic analytical skills (Root cause analysis). Willingness to travel. Reflective of Loblaw Culture, Leadership Behaviours and Shared Values. Key Measures (Performance indicators) OSAT district vs. banner District Manager & Franchisee support. District and Individual Store Performance (Focus store and Operational Process Scorecard). Store Standards execution supporting District Manager, Franchisee & Franchise employees. LCL Operational Dashboard (OVP Scorecard) PI Accuracy, Hole Count, Manual Orders, Shop Floor Walks, Planogram Compliance. P&L Performance Sales, Shrink (scrapping), Labour Management, Controllable Expenses. Systems Process Management Service Now, ELM, SAP, IPFR, BOSS, Planograms maintenance, Replenishment, Receiving (BDR), Perpetual Inventory & Sweda Mart. Equal Opportunity and Accommodation Statement We encourage applicants with diverse experiences. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability can be made at any stage of application and employment. Criminal Background Check Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. #J-18808-Ljbffr