About this opportunity At Ericsson, we are excited to open up an opportunity for you to join our dedicated team as an Operations Support professional. This role forms the critical backbone of our local operations, facilitating efficient field services. Successful applicants will ensure our team is always equipped with the necessary resources, training, tools, and systems to perform their tasks optimally. Responsibilities Manage end-to-end order lifecycle: supplier setup, part number setup, order intake, validation, allocation, fulfillment, and delivery Align customer orders with inventory availability and supply planning Prioritize orders for telecom projects (rollouts, upgrades, maintenance) Monitor and improve KPIs: order cycle time, fill rate, and service levels Coordinate with sales, planning, and operations for demand visibility and execution Manage backorders, order exceptions, and escalation processes Provide material status updates in weekly deployment meetings (per site) Reallocate materials to achieve 100% BOM completion and reuse excess inventory Track materials manually for special projects and site builds Design and manage distribution networks, transportation, and warehouse operations Oversee inbound/outbound logistics, freight optimization, and 3PL/4PL coordination Ensure compliance with international trade, customs, and safety regulations Implement reverse logistics processes for returns and waste reduction Coordinate material deliveries based on ''Need By Dates'' and project requirements Manage pickups and timely movement of materials from market warehouses Oversee POD packing and delivery per process requirements Coordinate return, scrap, or decommissioning of excess/customer-owned materials Lead warehouse operations: receiving, storage, inventory control, picking, packing, and dispatch Optimize warehouse layout, space utilization, and material handling Ensure inventory accuracy, order fulfillment, and safety compliance Drive automation and digitalization (WMS, barcode, RFID) Manage inventory levels, replenishment strategies, and working capital Align logistics with S&OP processes and demand planning Analyze supplydemand gaps and implement corrective actions Track KPIs: inventory turnover, service levels, and order cycle time Identify and mitigate risks impacting fulfillment and network continuity Develop contingency plans for supply disruptions and urgent requirements Lead logistics and warehouse transformation projects Apply PMI-PMP methodology across project lifecycle Support telecom rollout, expansion, and upgrade initiatives Ensure ontime, withinscope, and withinbudget project delivery Manage risks, dependencies, and crossfunctional stakeholder communication Qualifications and Skills Bachelors degree, preferably in Business, Operations, Engineering, Computer Science, IT or other science discipline. 10+ years of handson experience in order & delivery management, logistics, & warehousing. Proven experience in establishing greenfield supplychain setups including warehouse and WMS systems. Experience in Ericsson ERP/WMS systems (SAP) and telecom project environments. Familiar with Ericsson or distributor claims processes and able to collaborate with relevant parties to resolve disputes related to defective materials. Good aptitude to embrace/deploy projectmanagement skills. Proven experience managing telecom rollout & implementation projects. Strong understanding of telecom equipment, including cell towers, rooftop sites, small cells, fiber optics, power systems, and backhaul technologies. Proven experience supporting multiple wireless infrastructure projects from start to finish. APICS CSCP / CPIM certification (preferred/required). PMI credentials PMP preferred. Location Primary country and city: Canada (CA) Toronto Compensation Salary range (Toronto): $87,500 $114,000 Benefits Health benefits with 3 medical and dental plan options. Group Retirement & Savings Program with automatic 2% company contribution into the pension plan and 50% match on Employee Contribution RSP up to 8%. Basic life insurance, accidental death and dismemberment coverage and shortterm disability coverage. Stock Purchase Plan options. Paid time off: 18 days of accrued vacation, at least 3 personal days, 10 holidays, 1 volunteer day, sick days, and prorated PTO. Paid maternity leave up to 10 weeks and parental/adoption leave up to 6 weeks at 100% pay. Other benefits: financial wellness, educational assistance, matching gifts, wellness account, and recognition programs. EEO Statement Ericsson is an Equal Opportunity employer. We encourage people from all backgrounds to apply. #J-18808-Ljbffr
Job Title
Logistics Manager