Job Title

Become a pivotal part of Premier Equipment as a Customer Contact Lead! This full-time position emphasizes managing customer inquiries and part orders, fostering exceptional service across all locations. In this dynamic role, you will facilitate customer service by troubleshooting equipment issues and guiding customers through their parts ordering process. Your experience in customer relations, particularly within the John Deere industry, is vital to ensuring satisfaction and loyalty among clients. You will need to maintain expert knowledge of products and services, along with effective collaboration with service departments. Key Responsibilities: Provide exceptional service through various inquiry channels Guide customers in ordering and verifying parts Maintain valuable documentation within the CRM system Collaborate with teams for timely issue resolution Seek continual improvement in customer experiences Requirements: High school diploma or equivalent; additional courses are beneficial Minimum 2 years of relevant customer service experience Technical insight into agricultural and construction machinery Familiarity with John Deere offerings is essential Strong multitasking and problem-solving abilities Leverage your expertise and enhance the Premier Equipment customer journey in this lead role. #J-18808-Ljbffr