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Job Title: Specialist, Process Effectiveness Welcome to Lactalis Canada where we take pride in being recognized as one of 2026 GTA's Top Employers! As well as one of Forbes Canada, Top Canadian Employer for 2026! Our journey revolves around enhancing the lives of Canadians through a rich variety of dairy delights, including some of Canadians favourite dairy brands such as like Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings. In fact, were proud to say our products grace the shelves of an incredible 94% of Canadian households! With a 140-year legacy driven by innovation and unwavering quality, were seeking like-minded individuals to join us in shaping our next chapter. Our flexible hybrid work model accommodates 40% remote work, adapting to the evolving needs of our workforce. Step into a collaborative hub with our revamped office, and enjoy free parking, endless coffee, delicious Lactalis snacks, an on-site gym, and more! About the opportunity Under the direction of the Process Effectiveness Manager, the Specialist is responsible for tracking and monitoring Supply Chain and Customer interfacing data flow via SAP and BW tools. This includes analyzing and monitoring Supply Chain Key Performance Indicators, Customer behaviors and performance translated to score cards that are leveraged for ongoing optimization and improvement. This will be accomplished by interacting with functions throughout the Supply Chain, IT. The attributes we are looking for Support Order Management enhancements and/or automation via SAP best practices, Excel VBA macros, and other automation tools. Architect data solutions that transform raw data into meaningful, summarized insights Build and maintain tools, databases, and reporting capabilities in relation to KPI / process tracking Maintain, analyze, and publish Customer Supply Chain scorecards in Excel and PowerBI, measuring performance against key KPIs, processes Track Customer data flow measuring accuracy and non-compliance, identifying areas of improvement opportunity Support automated processes for Customer communications Support testing of the required system changes impacting Customer Service Collaborate with Customer Service, Transportation, Supply Planning, and other supply chain stakeholders for reporting and analyses Support change management, training and documentation for new process implementation Act as point of contact for ad-hoc data analysis requests from customer service and supply chain stakeholders Engage with continuous improvement and digital transformation initiatives What you will bring Exceptional analytical skills Extensive knowledge of SAP, strong supply chain acumen Proficient technical skills (Excel, VBA, PowerBI) Team player with strong multi-tasking skills Strong orientation towards accuracy, quality and focus on details Self-motivated, proactive and results driven Excellent communication skills (verbal and written) College Diploma, University degree 2 - 3 years of Supply Chain experience This job description is intended to summarize the overall level of responsibility of the job and is not an exhaustive list of all the duties performed. What Lactalis will offer Company Vehicle or Car Allowance A Performance-Based Bonus System 4 Weeks of Vacation A Pension Program with an Employer Match at 100% of up to 6% Tuition reimbursement plan of up to $3,000/year A Volunteer Day to give back to your community Learning and Development opportunities A commitment to internal career advancement with potential for international mobility Our ESG commitment Our ESG (Environmental, Social, and Governance) roadmap drives our sustainability mission. We aim to positively impact communities and the planet by enabling stakeholders including our people, consumers, customers, suppliers, dairy farmers, government, and industry partners to have a positive impact on the wellbeing of our communities and the planet through all that we do. Our commitment to DEI Fuel Our Culture with Your Uniqueness! Lactalis thrives on the value each person brings. We're dedicated to amplifying diverse voices, inviting personal and professional growth, and embracing everyone's true selves. We're committed to crafting an environment that genuinely welcomes all, reflecting the richness of our people and communities. We apply an equal access to employment program and invite women, aboriginal people, visible minorities, and people with disabilities to apply. Our promise extends to accessible processes and spaces. If you require accommodation due to a disability (which may be visible or invisible, temporary, or permanent), please inform our Talent Acquisition team confidentiality will be maintained. Note Lactalis Canada does not conduct credit or background checks through LinkedIn. If required, well contact you after signing a Job Offer. Compensation As part of our commitment to fairness, trust, and transparency and our ambition to be an Employer of Choice, the base salary range for this position is $70,100 $87,600+. Please note: Along with a comprehensive Total Rewards package, your actual base salary will be fair, competitive, and be based on your skills, experience, and qualifications. #J-18808-Ljbffr