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About Canada Gold Canada Gold is a premier precious metals retailer and authorized distributor of the Royal Canadian Mint. Trusted by customers across Canada and the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence. A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industrya testament to the transparent and dependable service our customers rely on. About the Role Were looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team . This is a hands-on, customer-facing role where no two days are the same. Youll be the face of our businessguiding customers through the process of buying or selling gold, silver, and other valuables. Dont worry if youre new to the industrywe provide full training to give you the knowledge and confidence to succeed. What Youll Do Deliver outstanding in-person and phone-based customer service Evaluate jewelry and precious metals using our tools and training Educate customers and provide transparent, accurate information Maintain a clean, professional, and organized store environment Support day-to-day operations and contribute to team success What You Bring A passion for customer service and helping people Strong communication and interpersonal skills A sharp eye for detail and solid problem-solving abilities Comfort with basic math and computer systems A motivated, eager-to-learn mindset with a desire to grow What We Offer $23/hour performance-based customer service bonuses Comprehensive medical and dental benefits Paid, hands-on training in a unique and growing industry Clear opportunities for advancement across Canada Gold locations A supportive, team-oriented environment where your growth matters Schedule Full-time, 8-hour shifts Day shifts including weekdays and weekends Experience Minimum 1 year of customer service experience required Why Join Canada Gold? This is more than a retail jobits an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If youre looking for a role where you can grow, learn, and make an impact every day, wed love to meet you. PIac4fd8db1c7c-25448-40323262