Job Title

Join Wood Automotive Group as a BDC Manager and champion customer engagement and satisfaction. Guide your team to optimize appointment settings and performance metrics in this dynamic role. In this role, you'll oversee the BDC team at Wood Automotive Group, focusing on enhancing customer communications and loyalty. Your leadership will empower your team to improve metrics like response times and appointment shows. You'll partner with Sales and Service to maximize traffic flow and coherence in approach to customer engagement. Key Responsibilities: Drive BDC team performance and customer interaction quality Track and report on performance metrics and outcomes Work closely with Sales and Service for traffic generation Ensure CRM processes follow best practices Provide coaching and develop team skills through training Requirements: Minimum of 3 years in automotive leadership Strong communication and coaching skills Capable of multitasking in a fast-paced setting Analytical skills for data-driven decision making Lead the way in building great customer experiences at Wood Automotive Group. #J-18808-Ljbffr