Job Title

At Sensei Labs, we imagine a future where people love their work, unencumbered by traditional work tools, processes, and office location. Our team makes use of modern, award-winning digital tools to orchestrate their work and collaborate. We thoughtfully choose our work orchestration stack to enable all team members to work in a way that helps them to be most productive without being cumbersome. Four things every Sensei LOVES: Four-day work week. It doesnt mean you have to work 10hr days for four days a week. For us, it means were consistently implementing ways to improve our productivity so we can do our work in four days instead of five. We believe four-day work weeks foster a culture where work-life balance and mental health and wellness are priorities. Our team loves it, and we hope you will too! Work from Anywhere (WFA) policy. Our Senseis can work from anywhere in the world as long as they have a laptop and a decent internet connection. Were happy to be breaking the stereotype that work just gets done by people showing up at an office. Living our SENSEI values. Everything we do at Sensei Labs is guided by our SENSEI Values: Selfless, Empathetic, Nimble, Skilled, Entrepreneurial, and Integrity. From this job description to our hiring process to promotions, we live these values every day. ''No Email'' policy. At Sensei Labs, we use our own Conductor platform and Microsoft Teams to communicate internally rather than sending unnecessary emails. We''re constantly growing and looking for the next team member to join us in building lasting success for our customers as we help them transform transformation to thrive in the Enterprise Orchestration Era. About this awesome role We believe that our success is dependent on the value our customers derive from our product and the experience they have with both our product and our team. In your highly consultative role as a Solutions Engineer, Youll engage with our core customer decision makers and buyers to understand their goals, objectives, desired outcomes, and help shape how they think about their program and process Youll develop in-depth product knowledge (dont worry, well teach you!) and understand how our product helps our customers realize value. Youll use your experience in solution architecture, creative problem solving, and business objectives alignment to assess and design the appropriate implementation approach and solution architecture to configure our customers Conductor instances. Youll own the adoption of the solution and the progression of customers through their journey phases Youll own engagements at the highest and most strategic levels of an organization, combining your subject matter expertise and market best practices to shape how customers think about their processes, and translating that vision into specific actions and decisions for our team to execute. Youll work closely with our Customer Success and Implementation teams to ensure that how we configure Conductor aligns precisely with our customers needs and vision. About you You''re a curious person who loves to learn and tackle complex problems. You have impeccable written and verbal communication skills with the ability to go miles deep in conversations with customers to truly understand their vision and business objectives. You understand and have worked collaboratively with Director-level and above customers at Fortune 500 companies, typically on complex, transformative initiatives. You possess a working understanding of business-related financials. Youre data savvy you enjoy understanding the insights that data provides having familiarity with Power BI is a bonus! You have at least 5+ years of previous experience in consulting or professional services for SaaS organizations. Youll facilitate customer-facing conversations and guide the team in the implementation of our customers'' vision. Youll lead communications on implementation, feature requests, and collaborate with your customer success and product management colleagues to address challenges and opportunities to improve our product and process. Youll attend kick-offs, status meetings, and customer check-ins. Youll lead solutioning conversations You''re always prepared to jump into ad hoc meetings and conversations as needed. Youll align your rituals and routines to our company and departmental objectives and key results. Were committed to ensuring equal access to employment opportunities for all qualified candidates, including candidates of color, women, 2SLGBTQI+ candidates, candidates with family caregiving responsibilities, Indigenous candidates, immigrant candidates, and differently abled candidates. If you require accommodation during the application or interview process, please let us know, and well work with you to ensure you have a positive experience. #J-18808-Ljbffr