Job Title

Senior Manager, Performance Insights & Gap Analysis Requisition ID: 259353 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Senior Manager, Performance Insights & Gap Analysis is responsible for driving actionable insights across retail channels (e.g., CC, VAT, and Branch) by identifying performance gaps, analyzing trends (internal and external), and enabling leadership decisions. This role partners with crossfunctional teams to uncover systemic issues and provide executiveready recommendations that drive growth in primary clients and earnings. In this role, you will: - Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - ChannelSpecific Gap Identification - Partner with crossfunctional teams to monitor performance metrics across channels (e.g., CC, VAT, and Branch). - Identify underperforming channels, product segments, or advisor groups and surface conversion gaps. - Conduct rootcause analysis to determine drivers of performance shortfalls and recommend corrective actions. - CrossChannel Performance Insights - Compare performance across channels (e.g., CC vs. VAT vs. Branch) to identify systemic issues and bestpractice variances. - Develop frameworks for benchmarking and share insights to optimize channel strategies. - Project Initiation & Business Casing - Develop business cases for performance improvement initiatives, leveraging insights from crosschannel gap analysis. - Collaborate with Finance, Strategy, and Channel Transformation teams to quantify opportunity sizing, define success metrics, and secure funding. - Drive project initiation activities including stakeholder alignment, scope definition, and intake governance. - Ensure initiatives are grounded in datadriven rationale and aligned with enterprise priorities. - Collaborate with analytics and technology teams to design and maintain standardized dashboards when necessary. - Ensure dashboards provide clear visibility into sales outcomes, gaps, and trends with intuitive design for easy enduser consumption. - Deliver executiveready reporting packages for senior leadership. - Monitor pipeline health and identify patterns in productivity drops, or uneven performance. - Escalate emerging risks and trends to leadership with actionable recommendations. - Support governance forums with timely insights to inform strategic decisions. - Enable Leadership Decisions - Provide channel leaders with datadriven insights with recommendations. - Maintain accountability for implementing fixes in partnership with Sales Force Effectiveness and frontline leaders. - Influence decisionmaking through storytelling with data and scenario modeling. - Understand how the Banks risk appetite and risk culture should be considered in daytoday activities and decisions. - Actively pursue effective and efficient operations of their respective areas in accordance with Scotiabanks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of daytoday business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. - Champion a highperformance environment and contributes to an inclusive work environment. Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have: - Bachelors degree in business, Finance, Economics, or related field; MBA or advanced analytics certification preferred. - 10+ years of experience in performance management, business analytics, or strategic planning within financial services. - Strong proficiency in data visualization tools (e.g., Power BI, Tableau) and advanced Excel skills is an asset. - Experience with CRM systems and pipeline management tools is an asset. Working Conditions: - Work in a standard officebased environment; nonstandard hours are a common occurrence. Location: Canada Ontario Toronto #J-18808-Ljbffr