Job Title

What do we do? Paddle offers SaaS companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, were a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. Its faster, safer, cheaper, and, above all, way better. Were backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 3000 software sellers in 245 territories globally. The Role Were looking for a Communications & Social Media Manager to help shape how Paddle shows up across earned and owned channels from media and analysts to LinkedIn and X. Youll support the Head of Communications in managing our press office, tracking coverage, maintaining media and influencer lists, and delivering consistent, onbrand storytelling across social media. Youll turn briefs into shortform copy, manage the social calendar, monitor sentiment, and make sure the brands voice is clear, credible, and consistent every day. This is a fastpaced, handson role for someone who thrives at the intersection of storytelling, reputation, and community. Youll help the team move with clarity, coordination, and confidence ensuring Paddles story is told accurately and with impact. What youll do Manage Paddles daytoday social media activity across LinkedIn, X, and other key channels. Translate campaigns, product updates, and cultural moments into engaging, highquality posts. Monitor mentions, comments, and sentiment; triage issues using clear escalation playbooks. Support the Head of Comms with press office operations: coverage tracking, briefing packs, and media list management. Draft and proof short releases, quotes, and talking points based on approved messaging. Compile and circulate weekly coverage reports and social dashboards. Maintain comms and social calendars, trackers, and templates for efficiency. Partner with Customer Support and Risk teams to ensure consistent tone and swift responses. Build relationships with internal teams to source stories, thought leadership, and culture moments. Wed love to hear from you if you are A strong storyteller with a sharp grasp of tone, timing, and digital culture. Organised and detailoriented comfortable managing multiple moving parts across channels. Curious about the intersection of media, social, and brand reputation. Skilled at writing short, engaging copy and adapting messaging for different audiences. Experienced with social management and monitoring tools (e.g. Sprout, Buffer, Brandwatch). Calm under pressure, with sound judgement and an instinct for when to elevate. Excited by working in a fastmoving tech environment with global visibility. Everyone is welcome at Paddle At Paddle, were committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we dont care if, or where, you studied, what you look like or where youre from. Were more interested in your craft, curiosity, passion for learning and what youll add to our culture. We encourage you to apply even if you dont match every part of the job ad, especially if youre part of an underrepresented group. Please let us know if theres anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. Were committed to building a diverse team where everyone feels safe to be their authentic self. Lets grow together. Why youll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle Together Paddle Simply Paddle For Others We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and wellbeing initiatives. We are a digital-first company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and 4 months of paid family leave regardless of gender. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training. #J-18808-Ljbffr