Job Title

Program Manager (McDonalds Canada) As Program Manager, you will be responsible for supporting the management and success of one of Coates key QSR accounts, McDonalds Canada, with a focus on hardware programs including drive thru digital menu board enclosures, kiosks, and related restaurant technology infrastructure. This role acts as a primary day to day point of contact between McDonalds stakeholders and Coates internal teams. The Program Manager ensures clear communication, coordination, and visibility across hardware initiatives while supporting the Account Director and senior leadership in delivering strong operational and commercial outcomes. Responsibilities - Act as a key point of contact between McDonalds Canada stakeholders and Coates internal teams, ensuring clear and consistent communication across programs - Support the management and coordination of hardware initiatives including drive thru enclosures, kiosks, media players, and other restaurant technology infrastructure - Consolidate input from internal teams including hardware, product, supply chain, finance, and deployment teams and communicate updates clearly to internal and client stakeholders - Proactively prepare and maintain client facing documentation including program updates, planning materials, and presentation content - Support account leadership in managing client communications, meetings, and follow up actions - Ensure programs progress through appropriate internal processes while maintaining visibility across timelines, dependencies, and deliverables - Maintain strong working relationships with McDonalds stakeholders across technology, construction, procurement, and vendor teams - Identify opportunities to improve communication, coordination, and program visibility across the account Qualifications - 5 years experience in account coordination, account management, program management, or client facing roles within a technology, hardware, retail, or services environment - Experience working with enterprise clients or complex multi-stakeholder environments preferred - Understanding of quick service restaurant operations, retail technology environments, or hardware deployment programs considered an advantage - Demonstrated ability to manage multiple initiatives and coordinate across internal teams and external stakeholders - Strong business awareness with the ability to understand client priorities and align internal teams accordingly Capabilities - Excellent communication skills with the ability to act as a clear liaison between client stakeholders and internal teams - Ability to gather input from multiple teams and translate it into clear, structured information for client communication and decision makingHighly organized with strong attention to detail in documentation, program tracking, and follow up - Strong stakeholder management skills and the ability to build trusted working relationships across internal and client teams - Ability to operate independently, proactively identify information gaps, and ensure alignment across programs - Business minded approach with the confidence to ask thoughtful questions and ensure initiatives align with both client objectives and Coates capabilities Salary Full Salary Range (CAD): $75,000/year (minimum), $87,500/year (midpoint), $100,000/ (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Benefits - Annual market competitive bonus program - Thrive Program offering flexible work options, virtual wellness sessions, a global wellness paid day off, and a Give Back Day to support community impact Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law). #J-18808-Ljbffr