Job Title

Step into your next career adventure as a Guest Services Manager with Renaissance near Edmonton International Airport. This full-time role focuses on developing teams and enhancing guest experiences. We are looking for a Guest Services Manager who excels in providing outstanding service while effectively managing front office operations. Your leadership will empower team members and create meaningful connections with guests, ensuring every interaction reflects our brand's core values. Key Responsibilities: Mentor staff and cultivate a collaborative team environment Facilitate staff training with insights into hotel amenities Ensure guest satisfaction for Marriott Bonvoy Elite members Monitor operational performance and conduct audits Maintain professionalism and uphold brand standards Requirements: High school diploma or GED and 2 years of management experience Exceptional communication and team-building skills Ability to adapt to shifting schedules and demands Familiarity with hotel management software is advantageous A commitment to service excellence in hospitality Become the driving force behind exceptional guest interactions and create a welcoming atmosphere at Renaissance. #J-18808-Ljbffr