Job Title

Opportunity Reporting into the Collections Supervisor, the Collections Analyst is responsible for the recovery and reconciliation of AR balances, and effectively minimizing risk and exposure associated with the customer portfolio assigned. The role aligns customer payment behaviour with terms of sale, maintains strong customer relationships, ensures timely invoice payment, resolves billing issues, maintains accurate records, and supports the overall cash flow and financial health of the company. Responsibilities Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms. Contact customers via phone/email to secure payment on overdue invoices. Resolve billing discrepancies and disputes with Sales, Customer Service, Operations, and Billing. Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications. Perform account reconciliations and coordinate correcting adjustments as needed. Maintain complete, professional, and timely notes of all customer interactions, commitments, and disputes in the system. Update collection status for weekly/monthly reporting and AFDA recommendations. Negotiate payment arrangements with customers and make timely decisions on held sales orders. Recommend accounts for escalation, credit hold, or thirdparty collections/legal as appropriate. Submit credit limit review requests to the Credit department when required. Build and maintain positive relationships with customers and internal stakeholders. Organize daily/weekly/monthly work activities and attend to various tasks based on priority. Manage and perform administrative, adhoc or projectrelated tasks as required regarding customer portfolios. Identify recurring issues, perform rootcause analysis, and provide recommendations for process improvements. Requirements 3+ years of collections, credit, or accounts receivable experience in a B2B environment. Experience with dispute resolution, account reconciliations and rootcause analysis. Proficiency with ERP systems. Proficiency with Microsoft Office, especially Excel sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis. Oil and Gas experience is an asset. Experience working within a Finance Shared Services model preferred. Excellent written and verbal communication skills, with the ability to adapt style to different audiences. Strong problemsolving skills, attention to detail, and a customerfocused mindset. Ability to prioritize effectively and perform in a highvolume, fastpaced environment under deadlines. Professional, adaptable, and confident when managing customer interactions. Comfortable working independently with flexibility to collaborate and support the team when needed. Equal Opportunity Statement We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have the opportunity to notify us when scheduling your interview. We are an equal opportunity employer and encourage applications from all qualified individuals. Legal and Background Check Notice Candidates must be legally eligible to work in the country in which they applied. We are unable to sponsor employment visas at this time. Final candidates for this position will be required to undergo a confidential preemployment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #J-18808-Ljbffr