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Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers! Bayshore HealthCare is one of Canadas leading providers of home and community health care services and is a privately owned company. For over 50 years, Bayshore HealthCare has been delivering exceptional care with compassion and excellence. We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. Proven experience effectively supporting clinical operations is an asset. Schedule: Casual hours with availability alternating weekends Location: InOffice 1211 Barton St E Hamilton Ontario L8H 2V4 Primary Responsibilities Communicate: Professionally engage with patients, families, staff, and funder organizations Process: Quickly handle funder referrals and updates in the EMR (Procura) Review: Collaborate with Supervisors, field employees and patients to assess service needs Schedule: Assign care providers based on client needs, geographic area, staff skillset and availability Coordinate: Ensure consistent caregiver assignments and service delivery Notify: Keep patients and staff informed of initial and ongoing schedules Utilize: Optimize staff schedules to meet their availability and client care needs Document: Maintain accurate records in the EMR Resolve: Address patient concerns promptly and follow escalation pathways Why Join Us? Immediate Impact: Make a real difference in the lives of employees, patients and their families Competitive Salary: Earn a competitive wage commensurate with experience Health Benefits: Comprehensive health, dental, and vision insurance for you and your family Paid Time Off: Competitive leave time to ensure worklife balance Retirement Plan: Employercontributed retirement savings plan Supportive Team: Be part of a collaborative and supportive team environment Growth: Opportunities for professional development and career growth Education Secondary School Diploma Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred. Experience And Abilities A minimum of two years related customer service experience, preferably in healthcare Proven customer service skills, preferably in healthcare or other highpaced customer service environment Strong understanding of nursing orders Strong ability to communicate effectively, both written and orally, in English Ability to handle issues and problem solve with tact and diplomacy Excellent computer skills (Windows, Microsoft office, internet, EMR) Ability to prioritize and handle multiple demands in a fastpaced environment Proven organizational and teamwork skills; able to work independently and prioritize workload Positive work and attendance performance essential Strong interpersonal skills including demonstrated ability to build rapport and connections Advanced competency in keyboarding and scheduling software with a willingness to learn French language proficiency will be considered an asset and is a requirement for all Quebec locations Posting Close Date: May 8, 2026 Primary Location: ONHamilton At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a highquality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID19, Hepatitis, or seasonal influenza. Recruiters will provide any rolespecific requirements. Our Equity, Diversity, and Inclusion standards shape our vision of being the difference in the lives of those we care for, collaborate with, and support within our communities. We take pride in cultivating a culture of belonging, one where individual differences are embraced and celebrated, and where programs, resources, and policies are designed to support each persons purpose, potential, and wellbeing. Lastly, at Bayshore, we are equally committed to fostering an inclusive and accessible workplace and operate in full compliance with all provincial and territorial Human Rights and accessibility legislation. To ensure an inclusive recruitment and selection process, candidates are encouraged to share any accommodation needs they may have. #J-18808-Ljbffr