Job Title

Enhance customer experiences as an Intermediate Billing Analyst in a hybrid work environment. Your role will focus on resolving inquiries and delivering outstanding service to clients. This position requires you to act as a Call Centre Billing Representative, handling 30-40 calls per day. You will provide exceptional support to Licensed Insurance Advisors and ensure that billing discrepancies are resolved with insistent follow-up. Clear communication and problem-solving skills are essential as you assist customers through various communication channels. Key Responsibilities: Handle inbound calls ensuring brilliant customer service Serve as Company Ambassador for billing-related inquiries Investigate billing discrepancies with partners and underwriters Communicate customer needs clearly and effectively Uphold service excellence and ownership of customer relations Requirements: Bilingual in French and English for customer interactions 1-2 years contact center experience, preferably in insurance Ability to thrive in a fast-paced, evolving environment Strong professional communication and troubleshooting skills Flexible for rotating shifts, including evenings and Saturdays Leverage your customer service skills to support our valued clients effectively. #J-18808-Ljbffr