Job Title

Join ROCKWOOL as a Technical Services Specialist in Milton, ON, providing essential technical support. This full-time role focuses on solving customer inquiries and enhancing product use. In this specialist position, you will assist internal teams and external clients through effective communication across platforms. Your responsibilities will include resolving customer complaints, maintaining detailed support records, and contributing to training programs. You will thrive in a fast-paced technical call center, requiring strong time management and interpersonal skills. Key Responsibilities: Provide technical support via phone, email, and in-person Resolve customer complaints efficiently and accurately Document interactions and solutions thoroughly Develop external training programs and materials Evaluate technical service impact on sales Requirements: College diploma or bachelors in technology or science 2+ years of experience in building materials or construction Proficiency in Microsoft Office and CRM software Strong communication and presentation skills Ability to manage multiple inquiries and deadlines Leverage your technical knowledge and customer support skills as a Technical Services Specialist with ROCKWOOL. #J-18808-Ljbffr