Lead the support for Seaboard drivers as a Driver Care Manager in Dartmouth, NS. This in-office position focuses on exceptional service delivery and team leadership for our dedicated professionals. Seaboard is seeking a Driver Care Manager to oversee the Driver Care Centre. This role involves managing three specialized teams: Driver Coaches, Driver Care Specialists, and In-Cab Technology Specialists. You will enhance driver support services, refine standard operating procedures, and advocate for drivers within the organization. Key Responsibilities: Lead and develop Driver Coaches and Specialists Build efficient processes and service standards Utilize metrics to identify improvement trends Manage the ticketing system for inquiries Foster cross-functional relationships with several departments Requirements: 3+ years of experience in team leadership Background in transportation, logistics, or trucking Strong communication and organizational skills Proven track record in process development Post-secondary education in relevant fields Support our drivers and impact the culture at Seaboard through effective leadership and service excellence. #J-18808-Ljbffr
Job Title
Driver Care Manager at Seaboard