Elevate guest experiences at Elmwood Spa as a Guest Experience Lead. Your role focuses on exceptional service, skincare expertise, and sales to enhance clients'' visits and satisfaction. At Elmwood Spa, the Guest Experience Lead ensures our clients enjoy a luxurious spa journey from check-in to check-out. This pivotal role involves managing bookings, retail transactions, and guiding guests in recommended skincare. Additionally, you will support team operations, maintaining professionalism and service excellence throughout the guest experience. Key Responsibilities: Greet guests warmly for a seamless spa experience Manage bookings and retail transactions efficiently Lead by example in promoting skincare products Maintain cleanliness in guest and retail areas Address guest concerns and enhance their experience Requirements: Minimum 1 year in spa or retail environment Strong knowledge of skincare products and routines Experience with POS systems and bookings Flexible availability for evenings and weekends Punctual with excellent organizational skills Bring your skincare passion and sales skills to enrich the Elmwood Spa experience! #J-18808-Ljbffr
Job Title
Guest Experience Lead at Elmwood Spa