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Job Description What is the opportunity? As a Bilingual Disability Claims Analyst in Group Insurance, you will be part of a supportive, multidisciplinary team with expertise across diverse fields dedicated to ensuring excellent client service while managing risk strategies that impact the companys reputation, regulatory risk, client relationships, financial results and business retention. Group claims are a team effort! You will be navigating employer relationships, coordinating return-to-work plans, and managing multiparty communicationmaking stakeholder management a key part of your role. Ready to make a difference? Lets empower lives, strengthen communities, and build a brighter futureone claim at a time! This role is open to candidates from the following provinces: Ontario, Quebec, New Brunswick, Nova Scotia, Alberta, Manitoba, and Prince Edward Island. What will you do? Adjudication: fairly and objectively assess disability claims using a multidisciplinary approach, prioritizing critical tasks while ensuring compliance with policies, procedures, and regulatory requirements. Communication: deliver clear, empathetic, and timely communication to clients, employers, and partners, particularly when handling sensitive decisions such as claim denials. Critical Analysis & Decision Making: use critical thinking to make informed, timely decisions based on thorough evaluations of claim details. Negotiation and Resolution: clearly articulate claim decisions in writing and verbally to address concerns, foster mutual respect, and manage escalations effectively. Claim Management: efficiently and accurately manage a highvolume caseload, calculate benefit payments, and implement returntowork strategies to support claimants recovery. Stakeholder Building: cultivate strong relationships with key stakeholders and claimants to facilitate recovery and successful returntowork outcomes. CrossFunctional Collaboration: collaborate seamlessly with medical, legal, and clientservice professionals to ensure consistency and drive positive results throughout the claims process. High Sustained Concentration and Mental Processing: maintain focus and mental acuity to effectively handle complex cases and highvolume workloads. What will you need to succeed? Musthave Postsecondary education in healthcare or a related field, or equivalent work experience. Exceptional verbal and written English skills, with the ability to navigate emotionally sensitive conversations empathetically and professionally. Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs. Excellent problemsolving and decisionmaking skills with demonstrated ability to manage complex information and make evidencebased decisions. Strong analytical skills to manage complex information and make evidencebased decisions. Ability to work independently with strong organizational and timemanagement skills to strategically deliver the greatest impact. Ability to meet the technological and confidentiality requirements of the role (internet connectivity, and private space). Proficiency in digital tools, Microsoft Outlook, Excel, Word, and ability to navigate multiple systems. Basic math skills and an understanding of financial information. Nicetohave Learning Agility: adaptability and resilience in managing change and evolving processes. Whats in it for you? A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans. Competitive pay and highearning potential. All the tools, training, and team support you need to grow your career. Flexible work/life balance options. RBCI software tools to boost your productivity. Job Skills Active Learning Coverage Analysis Critical Thinking Customer Service Insurance Claims Investigations Insurance Operations Insurance Product Development Knowledge of Claims Long Term Planning Settlement Negotiations Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR: MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-10 Application Deadline: 2026-05-08 #J-18808-Ljbffr