Job Title

Join Recruit Action as a Bilingual Customer Service Representative in Waterloo, Canada. Engage in meaningful interactions within the insurance sector while enjoying hybrid work flexibility. This contract role begins June 29, 2026, for 37.5 hours weekly with potential for extension or permanent placement. In this bilingual position, you''ll address client inquiries regarding group insurance plans and manage high-call volumes in a fast-paced contact center. Benefit from structured 9-week training while enhancing your expertise in insurance products and digital tools. Key Responsibilities: Answer inbound calls and assist with group insurance needs Handle high volumes of diverse client inquiries Provide detailed information on products and services Follow up on group insurance files as needed Utilize multiple systems to process requests efficiently Requirements: High school diploma; post-secondary education preferred One year of customer service or admin experience Experience in insurance or contact centers is an asset Bilingual in English and French Strong problem-solving and research skills Deliver exceptional service and enhance your career through this pivotal role at Recruit Action. #J-18808-Ljbffr