Job Title

Overview As a coop or intern student at BMO, you will be part of the campus program that gives you the opportunity to be heard, grow, and make a difference. You will be integrated into the BMO team from day one by adding value to real work. You can also take part in programs such as the Women in Technology Mentorship Program, BMO Social Squad studentled activities, BMO Academy corporate learning platform, and various Employee Resource Groups. Responsibilities Monitors, restores service, changes, supports, and handles daytoday activities required to run the missioncritical systems for the company, ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security while meeting service level agreements. Provides Help/Service Desk support, coordinates and facilitates Incident Management, deploys changes to the production environment, and engages thirdparty providers during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operate infrastructure and applications. Deploys, implements, and provisions applications and infrastructure per deployment plans and build guides. Breaks down strategic problems, analyzes data and information, and provides insights and recommendations. Provides initial triage, investigation, and resolution of incidents, which may include automated code to production, automated recovery scripts, and runbook execution. Deploys automated code to production. Provides endtoend technology support including computer, applications, network, and storage, and performs rootcause analysis. Drives and promotes new processes, systems, technology, and operations to expand capabilities for performance and flexibility to align with project teams. Proactively monitors system performance and identifies operational improvements, ensuring smooth and consistent customer and business partner delivery. Supports deployment activities and manages implementation issues to resolution. Provides inbound call assistance to endusers for application, technical, and IMACD needs using available knowledge base and run books. Collaborates and engages with appropriate areas across the bank. Develops or helps develop knowledge assets required for the operation. Promotes adherence to standards and industry best practices. Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas. Identifies opportunities to strengthen the operational capability, such as sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology. Stays abreast of industry technical and business trends through participation in professional associations, practice communities, and individual learning. Focus may be on a business or group. Think creatively and propose new solutions. Exercise judgment to identify, diagnose, and solve problems within given rules. Work mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying the Risk Management Framework in the execution of your role, aligning with the risk culture and approved risk appetite. Qualifications As a fulltime employee we require 35 years of experience; as part of the BMO campus program we are looking for motivated individuals with a strong desire to learn. Understanding of Information Technology operating processes used for systems, including monitoring, logging, and alerting standards. Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience. Technical and/or business functional knowledge of systems, tools, timing, and dependencies. Specialized knowledge from education and/or business experience. Verbal and written communication skills in-depth. Collaboration and team skills in-depth. Analytical and problemsolving skills in-depth. Influence skills in-depth. Salary $50,100.00 $93,000.00 Pay Type Salaried The above represents BMO Financial Groups pay range and type. Salaries will vary based on location, skills, experience, education, and qualifications for the role, and may include a commission structure. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, visit About Us At BMO we are driven by a shared purpose: Boldly Grow the Good in business and life. We transform lives and businesses and power economic growth around the world. We strive to help each member of the BMO team grow and make an impact from day one. We support with training, coaching, manager support, and networking opportunities. BMO is committed to an inclusive, equitable, and accessible workplace. Accommodations are available on request for candidates participating in all aspects of the selection process. #J-18808-Ljbffr