Job Title

Join Phoenix Contact as a Bilingual Technical Support Specialist, where you will provide essential product support and training. Enhance customer experiences through exceptional troubleshooting and application expertise. This multifaceted role requires you to assist with both pre and post-sales technical inquiries for a range of products. You''ll collaborate with various departments to ensure that customers receive comprehensive product guidance. Your tasks will also include maintaining documentation, conducting troubleshooting sessions, and ensuring that customer devices meet company standards. Key Responsibilities: Advise customers on product selection and applications Test and analyze customer-returned devices for issues Create and maintain testing and repair procedures Document all interactions within the CRM system Deliver product training to customers and distributors Requirements: Diploma in Electrical or Electro-Mechanical Engineering 1-2 years experience in technical support Strong organizational and problem-solving skills Bilingual in English and French Ability to lift up to 50 lbs Support innovation and efficiency at Phoenix Contact today. #J-18808-Ljbffr