Job Title

As Business Advisory Services Representative youll build a trust-based relationship with our business clients. Youll have a positive impact on clients with your ability to identify business opportunities and your customer service experience. Your role Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions Analyze and understand business client needs in order to provide advice on the best solution and/or digital products Offer a distinctive client experience Follow compliance and fraud prevention rules in effect. Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and youll be informed of your schedule three weeks in advance. Your team Youll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. Learning and development Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential. Prerequisites High school diploma Customer service experience Ability to identify business opportunities Skills Experience and knowledge of call centre environments Eagerness to develop your skills Show attention to detail and honour your commitments Team spirit and the ability to adapt to frequent changes CCSM sacE Your benefits In addition to competitive compensation, upon hiring youll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as: Health and wellness program, including many options Flexible group insurance Generous pension plan Employee Share Ownership Plan Employee and family assistance program Preferential banking services Involvement in community initiatives Telemedicine service Virtual sleep clinic We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged. Making a bold move in a people-first environment Were a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees. We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team? Join us!