Job Title

Reimagine What Coffee Can Be At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience. Why Choose Us Competitive salary: $54,000 $60,000 + quarterly bonus At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above. Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employers contribution, mental health coverage and Health Spending Account). Lifestyle spending Account Free coffee machine & monthly Nespresso credit Exclusive employee discounts Excellent training and development programs Growth opportunities Free unlimited coffee during working shifts Pension plan with competitive employer contributions Position Summary We are looking for a Boutique Assistant Manager at our Devonshire. This position is a brandnew role. As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations. A Day in the Life Main Responsibilities Sales and Customer Service Achieve with the team the daily, weekly, and monthly sales and service level targets set for the boutique. Maximize guest frequency, sales, and acquisition of new customers in the boutique. Maximize capsule, accessories, and machines sales in the boutique. Continuously evaluate the quality of service, leveraging mystery shopper results to implement a customer service action plan. Leadership/Team Management Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives. Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image. Plan, identify, communication, and delegate appropriate responsibilities to the team, in conjunction with the Boutique Manager, to ensure smooth operations. Consistently review KPIs to identify problems, concerns, and opportunities for improvement. Support action plan creation to achieve goals. Operations Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety. Monitor and manage schedules to ensure boutique operations and customer service goals are met. Understand, plan and prioritize achieving annual sales and wage cost targets aligned with the Boutique Manager. Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management. Support the stock team by performing spot checks and assisting with inventories and deliveries. What Will Make You Successful 45 years of highvolume retail management; luxury retail experience is an asset. Demonstrated ability to prioritize and plan multiple priorities. Strong teambuilding skills with a history of effective team coaching and development. Effective time management, communication, problemsolving and analytical skills. Passionate about coffee and sustainability. Experience in the food or coffee space is an asset. Ability to stand for an entire working day and to repeatedly lift a maximum of 23kg. Equal Opportunity & Accessibility Nespresso is an equalopportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process. Candidates will be considered as they apply. #J-18808-Ljbffr