Job Title

Elevate retail communications and employee engagement with Indigo as a Director of Retail Experience. Lead strategic initiatives and foster a customer-centric culture while working full-time at the Toronto office. This permanent, full-time role requires a visionary leader with 10+ years in retail communications and operations. You''ll own the end-to-end retail communications ecosystem, ensuring clarity across all channels while defining strategies that elevate customer and employee experiences. Collaboration with various teams will be essential for success in this strategic position. Key Responsibilities: Define retail communications and experience strategies Lead strategic initiatives for transformation programs Drive store adoption of customer experience standards Establish communication standards and best practices Manage retail Voice of the Customer platform Requirements: 10+ years of leadership experience in retail Experience in retail communications preferred Post-secondary education in Communications or related field Proficiency in Microsoft Suite Bilingualism in English/French is an asset Enhance your leadership and communication skills while driving impactful retail experiences at Indigo. #J-18808-Ljbffr