Job Title

Shape the future of customer service at Indigo as the Customer Experience Leader. Provide coaching to representatives and ensure seamless omni channel operations for a top-notch shopper experience. In this critical leadership position, your responsibilities will involve driving team performance, enhancing customer satisfaction, and influencing store culture positively. You will proactively address customer expectations while implementing effective strategies to meet sales targets. Your role will center on coaching, ensuring engagement among team members, and implementing customer-oriented improvements. Key Responsibilities: Lead and coach Customer Experience Representatives to maximize sales Advocate for customer needs in decision-making processes Anticipate and identify areas for customer experience enhancement Execute omni-sales program activities efficiently Facilitate community initiatives and events Requirements: 1-2 years in customer service or operations Demonstrated experience in leading teams effectively Familiarity with safety standards in retail Ability to work flexible hours, including evenings Bilingual in French and English for Quebec positions Utilize your customer service expertise to elevate experiences at Indigo. #J-18808-Ljbffr