Job Title

Job Description What is the opportunity? As an Implementation specialist for our Group Sales & Services, you will be responsible for the successful on-boarding experience for large cases that have full package and lives through effective client communication and project management. You will be leading implementation, gathering required information from client, Advisors, Sales Representatives, and internal partners while providing superior sales implementation support and service during the submission process of new client business and adding a new product for existing clients. Proactively gathering all submission document information ensuring all necessary clarification and approvals as well as resolving any outstanding questions prior to the final submission. What will you do? Managing all new case and new product submission requests from Sales Representatives, Advisors and Group Service Representatives. Provide best practices for new case and add a new product submission including gathering master application, Advisor Compensation Form, and census data. Informing, encouraging, and sharing best practices with our Advisors, Sales Representatives and Group Service Representatives to assist in achieving plan effective dates and delivery of new case materials. Integrating a proactive sales culture into all interactions with Sales Representatives, Advisors, Clients, and other internal/external partners. Respond to all calls within a 24hour period. Ensuring all details are submitted with the highest level of accuracy and completeness. Take ownership and accountability in resolving inquiries and issues and look to help achieve new business sales targets. Acting as the driver to move plan changes through ensuring the best client experience. Collaborating effectively with Sales Representatives, Advisors and Underwriters for an improved client experience and attend client and Advisor meetings as required. Provide best practices for quoting activity or installation meetings. Maintaining and updating Salesforce.com. Demonstrating engagement through participation in 1x1 coaching, team meetings, huddles, training, contribution to employee opinion survey, action plans and process improvement activities. Leading aftersale activities, including plan design and next steps and ensuring NCR has all relevant information to complete the package. What do you need to succeed? Musthave 2 to 4 years of Group Benefits Insurance experience and knowledge. Postsecondary and/or applicable work/insurance experience. Clientfacing relations and problem resolution skills and ability to collaborate with partners to move submissions forward and obtaining necessary approvals when required. Excellent organizational skills, initiative and proactive. Nicetohave CEBS (Certified Employee Benefit Specialist). Underwriting knowledge. Proficiency in Microsoft Systems and Applications (e.g., Excel, Word, Outlook), with the ability to efficiently manage data, documentation, and workflow. What''s in it for you? A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans. Competitive pay and highearning potential. All the tools, training, and team support you need to grow your career. Flexible work/life balance options. RBCI software tools to boost your productivity. The expected pay range for this position is: $67,000.00 - $110,000.00. The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable. You have the potential to earn RBC''s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals. RBC is an organization that succeeds by bringing out the best in its people. Youll be part of a supportive, inclusive team that shares common values including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives so you can focus on what you can do best putting clients first. Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, DetailOriented, Group Problem Solving, Interpersonal Relationship Management, Product Services #J-18808-Ljbffr