Job Title

Job Location: Dartmouth, NS, CAN, B3B 0L9Employment Type: Term 6M to 2Y FTPosting Start Date: 3/10/26Posting End Date: 4/6/26About the Role Reporting to the Director, Business Intelligence and Employer Services, the Manager, Account Maintenance recommends and advises senior management on department policy and guidelines in the assessments area; acting as a subject matter expert for development of Employer Services-related communications material, and participating on a variety of internal and external committees. The Manager, Account Maintenance researches and identifies trends to aid in the development of the rate setting model; manages the establishment of employer classifications; authorizes assessment adjustments and refunds; provides guidance and direction for challenging or complex issues; and makes decisions as required on employer assessment matters related to difficult operational assessment issues including phone service and assessment adjustments. Within the scope of Employer Services, the Manager, Account Maintenance also seeks opportunities to continually enhance workflow by leveraging technology to provide more efficient and effective service.This role provides leadership, guidance, direction, and support to the Account Maintenance team and consists of a range of people management duties including recruitment and selection, scheduling, supervision, performance management, and employee development. The Manager sets appropriate team goals and objectives and leads the team in the achievement of them. This role is also responsible for assisting in departmental operational planning and projects, organizing and negotiating the allocation of resources, budgeting, financial tracking, and managing procurement and contract management processes when applicable.The Manager, Account Maintenance is one of the primary operations contact for Canada Revenue Agency(CRA) and Nova Scotia Business Registry (NSBR) systems for business registration and assessment remittances. This role develops and maintains strong, positive working relationships with these external partners as well as the Office of the Employer Advisor.Your Experience & SkillsA university degree in business, math, data science, or a related field.A minimum of five (5) years'' related experience with a minimum of three (3) years in progressively senior roles with demonstrated leadership accountabilities.Proven experience in the application of Finance and Accounting concepts, business theories and practices.Proven experience leading multi-disciplinary teams and building a team-oriented, collaborative environment.Proven experience in facilitating change, including collaboration with management stakeholders.Experience in a similar role in a workers'' compensation or similar environment is an asset.CPA preferred, but not required.Perks of Joining Our TeamEmployee Referral ProgramA passionate team and a supportive work environmentPlease use the Apply Now button to fill out your Candidate Profile and submit your application for the job opening. Job applications are accepted until 11:59 PM on the close date of the posting.Accommodation Request WCB Nova Scotia is an equal opportunity employer that is committed to working with job candidates and employees to request reasonable accommodation in a confidential manner. To request accommodation, please contact the Human Resource team by email . All information received will be kept confidential.To learn more about the Workers'' Compensation Board of Nova Scotia, navigate to the About Us section of our website.#J-18808-Ljbffr