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Posted Wednesday, April 1, 2026 at 4:00 AM | Expires Tuesday, June 2, 2026 at 3:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, wage attachments, etc. are processed, reconciled, audited, and transmitted accurately and timely. The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interact with clients and to use critical thinking skills to resolve complex problems. What youll get to do Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients Work with cross-functional internal partners to resolve client payroll matters and employee inquiries, providing on-going daily support and subject matter expertise Provide HR/Payroll support services to clients according to Dayforce contract, government compliance and business needs Create, update and review standard operating procedures and perform quarterly document reviews Have an I own it attitude about deliverables and projects from start to finish Proactively manage quarter and year-end payroll auditing Think and act ahead, spot opportunities and act accordingly and proactively Contribute to process improvements Achieve delivery of tasks in accordance with agreed schedules, procedures and standards - Meet or exceed process KPIs Drive customer satisfaction by providing high quality of service - Execute corrective and preventive action plans Record key delivery data for metrics purposes Aim at becoming a Subject Matter Expert in process Be an effective team player - Proactively highlight risks Ensure that complaints are proactively escalated -Seek and respond to development feedback Mentor & Coach new recruits in their process Promptly escape exceptions to the Seniors/Team Lead/Manager Accountable for individual performance Skills and experience we value 2-5 years of (UK, US, CAN) payroll processing experience in a high-volume payroll operation. End to end payroll experience a plus but not required Experience in the payroll outsourcing or consulting industry preferred Requires a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements Ability to resolve clients issues and provide superior customer service to internal and external partners Must have excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners Experience working in a case management system is preferred. Good analytical, organizational, and problem-solving skills Proficiency in Microsoft Word, intermediate Excel, and PowerPoint Bilingual is an asset Flexibility in terms of working hours (should be able to work in US/CA hours) Ability to work overtime (Weekday/Weekend) during year end season and including public holidays. Whats in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #J-18808-Ljbffr