Job Title

Hardware Quality Engineer What youll be responsible for - Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio. - Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed. - Define and maintain the supplier performance monitoring, inspection plans for inbound inventory. - Support returns triage and disposition decisions. - Publish recurring quality dashboards and narratives for stakeholders and leadership. - Contribute as part of the wider team to achieve organisational objectives even if this means doing things that arent strictly within the scope of your role. What youll be bringing to the team - 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories. - Handson experience building test plans, validation protocols, sampling plans, and launch quality gates. - Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support rootcause investigations. - Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation). - Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends. - Experience partnering crossfunctionally with Product, Hardware Ops, Support, and Sales teams. Who you are - Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when grey areas are present. - Datadriven decision making (trend analysis, defect data, supplier performance) - Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation - Bias for measurable outcomes - High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs - Strength to challenge the status quo - As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. Whats in it for you? - Lots of autonomy, flexible work culture and the option of fully remote work - Genuine career opportunities in a company thats creating new jobs every day - Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback - Work in a team big enough for growth but lean enough to make a real impact - Development of very high traffic products, used at the global scale - Opportunities to learn and expand your skill set - Become a valued part of the diverse and inclusive Lightspeed family - Lightspeed equity scheme (we are all owners) - Flexible paid time off policy - Extended healthcare benefits - Health and wellness benefit of $500 per year - Paid leave and assistance for new parents - Mental health online platform and counseling & coaching services - Volunteer day At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $80-110k CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave topup, and paid time off. To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equalopportunity employer and we are committed to creating an inclusive and barrierfree workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr