Job Title

The Sales & Customer Service Agents are the frontline ambassadors of our company, serving as the primary point of contact for guests across all sales channels, including retail locations, sales kiosks, phone inquiries and promotional areas along the waterfront. This role blends proactive sales with exceptional customer service to ensure every guest interaction is informative, welcoming and seamless.Successful candidates are personable, knowledgeable, and adaptable, with the ability to balance sales goals, customer care, and operational tasks in a fast-paced, guest-focused environment.QualificationsFlexible availability (availability on weekdays during the spring and fall seasons is an asset)Minimum of one (1) year of customer service experience in a guest-facing, retail, tourism or hospitality environmentComfort working with computers, tablets (iPads), and Point of Sale (POS) systemsStrong verbal communication skills and a professional, friendly demeanorAbility to remain calm, courteous, and solution-oriented in a fast-paced, public-facing environmentReliable, punctual and able to work independently as well as part of a teamDemonstrated familiarity with Charlottetown, the waterfront and the company's tour and experiencesResponsibilitiesThe Sales and Customer Service Representative will be responsible for the following duties:Actively engage guests in retail kiosks, by phone, and in promotional areasRecommend tours and retail products by matching guest interests and travel plansMaintain complete and accurate knowledge of all tour offerings and in-store merchandiseProcess sales transactions efficiently and accurately using the Point of Sale (POS) systemRequest authorization for discounts or refunds when requiredDeliver service in accordance with the company's GUEST customer service modelProvide clear, friendly, and accurate information about tours, schedules, and availabilityAssist guests with general waterfront and destination-related inquiriesReceive and respond to customer feedback professionally, whether positive or negativeResolve guest concerns calmly and diplomatically, escalating issues when appropriateAdhere to all credit card and payment proceduresAdhere to the company's privacy policyMaintain a clean, safe, organized, and professional kiosk or workstationFacilitate guest check-in and boarding procedures when requiredCommunicate scheduling changes, capacity updates, and operational information in a timely mannerPromptly report customer, product, or operational issues to a supervisor or managerSupport smooth day-to-day operations in a fast-paced, guest-focused environmentAdhere to the department's Code of Conduct #J-18808-Ljbffr