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The Institute of Corporate Directors (ICD) is presently seeking candidates for the following position:Job Title: Dynamics 365 CRM Functional Analyst Company Name: Institute of Corporate Directors (ICD) Location: Downtown Toronto (Hybrid)Employment Type: Full-time 1-Year Contract Salary Range: $80,000 to $95,000 Application Deadline: May 22, 2026ABOUT US:Established in 1981, the Institute of Corporate Directors (ICD) is a not-for-profit, member-based organization representing Canadian directors and boards across the for-profit, not-for-profit, Crown sectors, and Credit Union sectors.As Canadas largest director community, the ICD creates forums for dialogue, hosts networking opportunities and provides access to world-class resources for more than 18,000 members across a network of 11 Chapters. Members who successfully complete the ICD-Rotman Director Education Program (DEP) and ICD-led examination process earn the highly recognized ICD.D designation.ICD members provide board oversight across all sectors of the economy and institutions that impact the lives of virtually every Canadian. Learn .ROLE DESCRIPTIONWere seeking a Dynamics 365 CRM Functional Analyst to play a key leadership role in the evolution of our Dynamics 365 Customer Engagement (CE) platform. This role goes beyond configuration, youll act as a trusted advisor to the business, influencing CRM strategy, guiding best practices, and delivering scalable solutions across the organization.What Youll DoLead end-to-end functional design for Dynamics 365 CE initiatives, from discovery through delivery.Act as a business partner to senior stakeholders, translating complex needs into effective CRM solutions.Oversee system configuration and enhancements, including entities, security roles, business rules, dashboards, and automation.Drive adoption of the Microsoft Power Platform (Power Automate, Power Apps, Dataverse) to improve efficiency and automation.Establish and enforce CRM best practices for data quality, governance, usability, and security.Lead UAT and release readiness, ensuring high-quality deployments with minimal business disruption.Partner with technical, analytics, and project teams to support the CRM roadmap and long-term platform vision.What You BringUniversity degree in Computer Science(or related field)Minimum 56 years of hands-on experience working with Microsoft Dynamics 365 Customer EngagementProven expertise in requirements leadership, process optimization, and solution architectureStrong understanding of enterprise data, reporting, and governance principlesAbility to influence, challenge, and advise stakeholdersStrong independent judgment, prioritization, and delivery ownershipNice to HaveExperience leading CRM workstreams, releases, or multi-phase implementationsExposure to Agile delivery, backlog management, or product ownershipExperience supporting large or complex CRM environmentsAdditional Information:Vacancy Status: This posting is for an existing vacancy.Use of AI in Hiring: ICD does not use AI in any part of screening and/or recruiting of candidates.To apply, please send a resume and a cover letter outlining your relevant experiences to .The ICD is committed to cultivating an inclusive, accessible environment, where each employee feels respected, valued and supported. All qualified individuals may apply online. If you require disability-related accommodation to participate in our recruitment process, please note this in your application. We'll be happy to work with you to meet your needs.Thank you for your interest, but only those selected for an interview will be contacted. Please note that ICD presently works on a hybrid model. As such, candidates will be asked to indicate their availability to work in the ICD downtown Toronto office.