Job Responsibilities We are seeking a customerfocused IT professional to deliver a worldclass, facetoface enduser support experience, with a strong focus on quality and resolution. Key responsibilities include: Provide highquality, inperson enduser technical support Improve enduser productivity through triage, guidance, training, and practical solutions Deliver hardware break/fix and warranty support for desktops, laptops, tablets, and workstations Troubleshoot and resolve operating system and application issues, including complex, nonrecurring incidents Reimage systems as required Identify potential escalations and proactively notify management Collaborate with other IT teams to ensure timely resolution and rootcause analysis Recommend and perform system upgrades when appropriate Work closely with procurement to acquire hardware and software Install, configure, and test computers and peripherals according to standards Provide basic support for mobile devices and printers Act as primary IT support for executive users Support equipment moves and onsite setups Maintain accurate configuration and inventory records Provide task estimates and complete time tracking Travel locally as required Perform additional duties as assigned Requirements Professional demeanor with excellent customer service, consulting, and training skills Handson experience troubleshooting and repairing desktop and laptop hardware Basic understanding of networking, Intel servers, and telecommunications Strong Break/Fix experience with desktops, workstations, notebooks, and Dell tablets Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) Strong troubleshooting skills for Microsoft Windows operating systems Strong troubleshooting skills for macOS (Big Sur and above) Excellent problemsolving and criticalthinking abilities Strong written and verbal communication skills Ability to work independently with minimal supervision Excellent timemanagement and organizational skills Detailoriented with strong process awareness Ability to walk long distances within large facilities Must pass a background security check Valid driver''s license and reliable transportation What Will Make You Stand Out Experience with ticketing systems such as ServiceNow, Smart IT, or IT Connect Experience providing direct support to executivelevel users Relevant certifications, including: CompTIA A+ or equivalent Microsoft (MCSA Windows 7/8/10) Networking certifications (CCNA or CCNP) Experience with remote desktop tools and videoconferencing platforms SCCM experience
Job Title
IT Support Specialist