Job Title

About Us:A division of TFI International Inc., located in Mississauga, is currently recruiting for a Front Office Supervisor.Reporting to the Regional Operations Manager, this position is to oversee the front office staff at the Toronto Terminal. This team is responsible to provide operational support while ensuring the core duties are maintained, OS&D, Appointments and Customer Support. The candidate will have industry experience, preferably within a unionized environment.Responsibilities:Manage a team of front office customer support personnelAccomplish all tasks while working within the confines of the Move UP UnionLead and inspire the team to achieve higher service levels and lower number of errorsLead a team to resolve OS&D related challenges in an effort to reduce claimsManage high profile customer relationships such, Lowes, Home Depot & Canadian TireCo-ordinate response and recovery for urgent and escalated customer service inquiriesMaintenance of terminal specific data in OasisProvide support for the various departments within the Toronto Terminal as neededImprove appointment scheduling while minimizing the average number of storage daysLead company-wide weekly meetings to curtail the number of OS&Ds in the systemManage late pickup and exception coding for inbound volumes for the dock operationReview all missed pickups and identify areas of improvementActively work on the undelivered PROs and address root causeManage service-related challenges with Interline CarriersOther duties as assignedQualifications include:Minimum 3 years supervisory experience in a transportation environmentStrong leadership and supervisory skillsStrong analytical, organizational and problem-solving skillsCustomer service orientedProven ability to multi-task and in a high stress environmentProfessional verbal and written communication skills in English Computer literate with sound knowledge of Google Workspace, MS Office, & AS400High School Diploma or equivalentTST-CF Express is an equal opportunity employer. Through our commitment to the spirit and principles of Employment Equity, we welcome applications from designated group members Women, Visible Minorities, Aboriginals and Persons with Disabilities. This job positing will be made available in an alternate format if required.