Job Title

Regional Clinic DirectorToronto & Ottawa Pollin Fertility Full-timeStarting at $150,000Reports to: Medical Director / VP OperationsPollin is expanding. This is a senior leadership role for someone who wants to shape what amodern fertility organization looks like across multiple sites, across disciplines, and at apivotal moment in our growth.About Pollin FertilityPollin Fertility is a reproductive healthcare organization built on the belief that fertility care canbe better - more personal, more inclusive, and more technologically capable. We operate acrossToronto and Ottawa and are in an active phase of growth. The Regional Clinic Director will becentral to how that growth happens.The OpportunityThis is Pollin's senior operational leadership role. You'll oversee clinical operations, people,quality, compliance, patient experience, and financial performance across our Toronto andOttawa sites - while working directly with the Medical Director, physicians, laboratory leadership,and executive team.The role requires someone who is equally comfortable in a clinical conversation and a budgetreview, who can lead through other leaders, and who has the organizational intelligence to knowwhich problems to solve personally and which to empower others to solve. You'll be joining aleadership team that is actively being built - which means real influence over how the structuretakes shape.This is not a role for someone who wants a quiet year of maintenance. It's for a healthcareoperations leader who wants to build.What You'll OwnMulti-Site Operational Performance Oversee day-to-day performance of Toronto and Ottawa clinics - standards, workflows,staffing, culture. Ensure consistency across sites without turning everything into a policy document. Lead operational readiness for expansion: new sites, new programs, new service lines. Build communication structures that keep clinic teams connected to central leadership.Clinical Program Leadership Oversee operational delivery of all fertility programs: IVF, IUI, low-intervention, cyclemonitoring, third-party services. Collaborate with physicians, nursing leadership, and the IVF lab to keep interdisciplinarycare working well. Ensure programs are appropriately resourced, staffed, and continuously improving.People Leadership Recruit, lead, and develop clinic management teams across both sites. Set the tone for a culture that is compassionate, accountable, and high-performing. Own performance management, succession planning, and leadership development foryour direct reports. Keep morale high through transparency, follow-through, and genuine investment in yourteam's growth.Third-Party and Partner Coordination Oversee integration of donor agencies, surrogacy agencies, external labs, couriers, andvendors into clinical workflows. Ensure third-party processes meet Pollin's clinical standards, regulatory requirements, andpatient expectations. Lead performance reviews and corrective action follow-up for external partners.Quality, Safety, and Compliance Own quality assurance and continuous improvement across both sites. Ensure compliance with clinical, regulatory, accreditation, privacy, and infection preventionrequirements. Lead audit and inspection readiness; manage incidents, documentation standards, andcorrective actions.Financial and Resource Management Develop and manage operational budgets in partnership with Finance and executiveleadership. Oversee capacity planning for IVF and egg freezing volumes, staffing, space, andequipment across sites. Monitor expenses and find opportunities to improve efficiency without compromising carequality.Strategy and Continuous Improvement Use data, operational metrics, and team feedback to set priorities and measure progress. Lead adoption of new technologies, clinical systems improvements, and operational bestpractices. Partner with the technology team to make sure systems actually support how the clinicruns.What We're Looking ForRequired Minimum 5 years of progressive healthcare operations leadership. Minimum 2 years in a management or senior leadership role. Experience leading multidisciplinary teams in a clinical, ambulatory, surgical, or specialtycare environment. Strong working knowledge of clinical operations, patient flow, quality improvement,compliance, and budgeting. Experience with SOP development, audits, accreditation, or regulatory readiness. High emotional intelligence - you lead with empathy, not just authority. Able to manage competing priorities across multiple teams and locations. Comfortable with clinical systems, Google Workspace, and data-informed decision making. Registered Nurse or regulated healthcare professional in good standing with the relevantOntario college.Strongly Preferred Experience in fertility, reproductive medicine, IVF, women's health, or specialty clinicoperations - valued but not required. Experience supporting clinic expansion or multi-site operations. Experience managing third-party clinical partnerships (donor agencies, external labs, etc.). BCLS certification; ACLS and WHMIS an asset.Working ConditionsFull-time. On-site presence required, with regular travel between Toronto and Ottawa. Clinicoperations run 7 days a week, typically 7:00 AM 3:00 PM. Weekend and after-hoursavailability required. Must comply with all infection prevention, privacy, and safety standards.Why Pollin?Pollin is at an inflection point - established enough to have strong clinical foundations, earlyenough that the decisions made in the next two years will define what the organizationbecomes. The Regional Clinic Director will be part of making those decisions.The senior leadership team is being built thoughtfully, not quickly. If you're someone who wantsto grow into an organization rather than simply join one, the timing here is right.If you've been waiting for the right place to do the best work of your career in healthcareoperations, this is worth a conversation.Pollin Fertility is an equal opportunity employer. We welcome applicants from all backgroundsand are committed to a diverse, inclusive workplace. Accommodations are available throughoutthe hiring process.