Job Title

Account Manager (Customer Operations & Marketing Support)Are you someone who thrives in a fast-paced environment where nothing slips through the cracks?Do you enjoy being the person who keeps everything moving, owning communication, solving problems, and ensuring customers feel supported every step of the way?Do you learn quickly, think critically, and operate with a high level of independence?Are you an excellent communicator, highly organized, and detail-oriented?If you said yes, then read on.About Open ParachuteAt Open Parachute, we create online mental health programs for elementary, middle, and high schools, built around documentary-style videos of real youth sharing their stories of overcoming struggle. Our preventative programs enable educators to teach mental health skills in the classroom in a way that is engaging, human, and deeply impactful. Were a team united by a shared mission: creating generational change. We currently support over 300,000 students across five countries, and were growing.We are a remote team based across Canada, the US, and Australia.The RoleWe are hiring a full-time Account Manager to own day-to-day communication with our customers and support the execution of our marketing efforts.This is a high-responsibility role that sits at the center of our operations. You will be the primary point of contact for customers, ensuring nothing falls through the cracks, while also helping drive our social media and content execution forward.While this role includes marketing responsibilities, the primary focus is customer communication, organization, and follow-through.What Youll Be Responsible For:Customer Operations (Primary Focus)Managing all communication with customers and leads (email, chat, and coordination)Responding to a high volume of emails daily (50+)Ensuring timely, clear, and thoughtful responses at all timesCoordinating calls and meetings between customers and our senior teamProactively checking in with schools to ensure they are getting value from our programMaintaining meticulous records and follow-ups in our CRMOwning the flow of communication so nothing gets missedThis role involves managing a high volume of communication daily. You should be comfortable staying on top of a busy inbox and maintaining responsiveness without sacrificing quality.Marketing Execution (Secondary Focus)Managing and scheduling social media postsCollaborating with the team to plan and execute content calendarsCoordinating blog and content publishing (leveraging internal tools and systems)Uploading and maintaining content on our websiteHelping ensure consistency and momentum in our marketing effortsHow Youll WorkThis is a full-time role, but it requires a balance of:Daily responsiveness and consistency (for customer communication)Structured, focused time blocks (for marketing execution)Youll be expected to manage your time effectively across both areas, with clear ownership of outcomes.Youre Excellent At:Communicating clearly and professionally via email, phone, and ZoomStaying organized and managing multiple priorities simultaneouslyWriting concise, thoughtful, and purposeful messagesFollowing throughUsing a CRM and a wide range of software toolsAsking questions, gaining clarity, and checking your understandingTaking ownership of your work and learning from mistakesExtra Awesome If You:Love writing and communicatingEnjoy bringing structure and momentum to ambiguous areasHave a strong sense of ownership and pride in your workAre resilient and solution-orientedLike collaborating and sharing ideas with a teamWhat Youll Need:2+ years of experience in Customer Success, Account Management, Operations, or a similar roleExperience working in a fast-paced, high-volume environmentDemonstrated ability to manage workflows and priorities across multiple systemsComfort working independently in a remote environmentStrong judgment and decision-making. You know when to act and when to escalateThis is a role for someone who is:Highly reliableConsistent in their outputFocused on outcomes and impactNote. This is a remote role. We are prioritizing candidates based in British Columbia, Canada, due to time zone alignment and team structure.We are a high-performance team with high expectations. While we support each other deeply, we are looking for someone who takes ownership and operates with a strong sense of responsibility.To ensure youve read the full posting, please include the word Ocean somewhere in your application.We cant wait to meet you!For more information, visit:https://openparachute.ca